Care co-ordinator apprentice

Elm Surgery

PLYMOUTH (PL6 8UF)

Closes in 21 days (Friday 24 October 2025 at 11:59pm)

Posted on 3 October 2025

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Summary

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service. The Care Navigator will also be expected to undertake a wide range of reception duties as part of the role, supporting the administrative team.

• Wage:

  £14,722.50 to £23,809.50, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  NHS Pension

• Training course: Business administrator (level 3)
• Hours: 08.00 - 16.00, with half hour lunch break. Working days TBC

  37 hours 30 minutes a week

• Start date:

  Monday 27 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Apprenticeship training will include hands-on exposure in the reception, supporting patient-facing, on the telephone and administrative duties
• Secretarial work will offer insight into medical correspondence, documentation, and supporting the clinical team
• Care navigation tasks allow apprentices to assist with patient pathways and direct patients to the most appropriate service/clinician

Where you'll work

123 LEYPARK WALK
PLYMOUTH
PL6 8UF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Admin Level 3. The practice will support with on-the-job training and provide a dedicated half day for self-study.

Requirements

Desirable qualifications

GCSE in:

• English (grade A-C/ 9-4)
• Maths (grade A-C/ 9-4)
• Science (grade A-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Non judgemental
• Patience

About this employer

Elm is a busy urban GP practice serving the Estover, Leigham, and Mainstone (ELM) and part of Crownhill residents of Plymouth. We have a patient list of 9895 ranging across all ages. There are 5 GP Partners, 1 salaried GP & 2 Retainer GP's, 2 Practice Nurses & 2 Healthcare Assistants, 8 Receptionists/Care Navigators, 2 secretaries. We also have Counsellors, First Contact Practitioners, Paramedic & Social Prescribers and a Pharmacy Team.

http://www.elmsurgery.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The apprentice will have the chance to gain experience in reception, secretarial, and care navigation roles, and will have the option to apply for any available positions upon completing the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED

Sarah Giles

01752 776772

The reference code for this apprenticeship is VAC1000345106.

Apply now

Closes in 21 days (Friday 24 October 2025 at 11:59pm)

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