Apprentice Administration Assistant
FORM COMMUNAL MAINTENANCE LTD
Northwich (CW8 1NR)
Closes in 21 days (Friday 24 October 2025 at 11:59pm)
Posted on 3 October 2025
Contents
Summary
We are looking for an excellent communicator and organised individual with a positive and can-do attitude. You will be the first point of contact for our customers and will be working closely with the managers and operatives in the company to manage the smooth day-to-day operating of the business.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9:00am - 5:00pm
37 hours 30 minutes a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The main responsibilities for the position include but are not limited to:
- Being the first point of contact for our customers, managing daily correspondence and telephone calls
- Updating the systems for all team members with detailed information to allow them to complete the works required
- Carrying out invoicing tasks against completed work
- Ordering equipment
- Updating external portals as and when updates are available
- Sending reports from all departments to property managers
- Answering all queries in a timely manner
- Ensuring all records are kept updated with any changes and communicating where necessary
Where you'll work
The Base
1, King Street
Hartford
Northwich
CW8 1NR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLCERT LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
• Excellent communication skills, both written and verbal, with the ability to communicate with clients, managers and team members • Ability to prioritise a changing workload, adapt as necessary • Positive and Can-Do Attitude
About this employer
Form Communal is an SME company operating within the property industry. Comprising of various departments, covering all requirements to maintain communal living spaces to the highest of standards. Including but not limited to - Cleaning Services, Waste Services, Window Cleaning, Maintenance, Grounds Services, External Cleaning, Drone Surveys and more.
https://formcommunal.com (opens in new tab)
Company benefits
• Casual dress • Company events • Free parking
After this apprenticeship
For the right candidate, and on completion of the apprenticeship, there may be the opportunity to take on a full-time role within the organisation.
Ask a question
The contact for this apprenticeship is:
SKILLCERT LIMITED
Laura Booth
laura.booth@skillcert.co.uk
The reference code for this apprenticeship is VAC1000345072.
Apply now
Closes in 21 days (Friday 24 October 2025 at 11:59pm)
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