Administration Apprenticeship advanced Level 3
DYNAMIC SURFACE REPAIR LTD
GATESHEAD (NE11 0JQ)
Closes in 28 days (Friday 31 October 2025 at 11:59pm)
Posted on 3 October 2025
Contents
Summary
We are seeking a motivated/organised Admin Apprentice to join our team, this is an exciting opportunity to gain hands-on experience in a sector focused on solving multi surface repair/restoration issues for a clients, the successful candidate plays a key role in the day to day operations of the team, ensuring smooth and excellent service delivery
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Key Responsibilities:
First Point of Contact & General Enquiries:
- Handle incoming communications (email/phone), responding to or redirecting queries as appropriate
- Act as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently
- Support the office manager by flagging important tasks or deadlines
Workflow & Job Administration:
- Ensure jobs progress efficiently through the workflow using our internal IT platforms
- Diary management , including scheduling assessments and meetings
Perform an initial check on submitted documentation to ensure completeness - Request missing documentation or information from staff/workforce as needed
- Upload, manage, and organise project files and documents on shared platforms
- Create and manage manual document templates
- Complete manual job lodgements where necessary
- Maintain accurate records and logs of job progression and communication
- Help troubleshoot basic issues and escalate queries when appropriate
Maintain up-to-date installer records and contact lists
General Office Administration:
- Support the Office Manager with ad-hoc administrative duties
- Assist in compiling and distributing internal reports, including the weekly Friday Report
- Contribute to internal process improvement by identifying areas for streamlining admin tasks
- Always maintain confidentiality and data protection standards
Where you'll work
B3 KINGFISHER HOUSE KINGSWAY
TEAM VALLEY TRADING ESTATE
GATESHEAD
NE11 0JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TYNE COAST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- Apprenticeship will follow Mentor for in-house training
- attend regular college days and visits, 20% of the working week will be spent on studies
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Dynamic Surface Repair Technicians specialize in providing on-site repair and restoration services tailored to diverse industries. We excel in addressing a comprehensive range of hard surfaces, encompassing materials such as wood, laminates, composites, acrylic, fiberglass, glass, and ceramic tile, among others. Explore our portfolio in the gallery for visual examples of our craftsmanship. For inquiries or assistance with specific repair projects, please don't hesitate to contact us. Your satisfaction is our commitment.
After this apprenticeship
- This is a permanent role offer for the right apprentice, on completion of qualification and satisfactory reviews througout the programme, also as a platform to prgress onto a higher qualification that aligns with the business requirements
Ask a question
The contact for this apprenticeship is:
TYNE COAST COLLEGE
Anthony Kelly
akelly@tynecoast.ac.uk
07747461209
The reference code for this apprenticeship is VAC1000345027.
Apply now
Closes in 28 days (Friday 31 October 2025 at 11:59pm)
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