IT Solutions Technician Apprentice (L3)
REINFORCEMENT SOLUTIONS LIMITED
Cannock (WS11 0XA)
Closes on Monday 1 December 2025
Posted on 3 October 2025
Contents
Summary
Start your career in IT with our Level 3 IT & Projects Apprenticeship. Gain hands-on IT support and project experience while training with LearnTech and working towards a nationally recognised qualification.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday, 40 hours per week. Flexible working between 7:00am and 4:00pm. No evening or weekend work required.
40 hours a week
- Start date
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Sunday 1 February 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Typical Day-to-Day Tasks:
- Provide first-line IT support to staff by troubleshooting hardware, software, and network issues.
- Set up and configure new laptops, mobile devices, user accounts, and system access.
- Assist the IT & Projects team with system upgrades, installations, and routine maintenance.
- Support ongoing projects (e.g., ERP system rollout) by gathering requirements, testing systems, and preparing documentation.
- Maintain accurate IT records, asset registers, and project documentation.
- Monitor and respond to IT service requests in a timely and professional manner.
- Help colleagues with Microsoft Office 365 and other business applications.
- Contribute ideas for improving IT processes and systems.
- Provide excellent customer service and communicate clearly with staff at all levels.
- Follow company policies, including data protection and cybersecurity best practices.
Where you'll work
Wyrley Brook Retail Park, Walkmill Lane
Cannock
WS11 0XA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
The Apprentice’s Training Plan:
- The apprenticeship training will be delivered by LearnTech.
Training will take place through:
- Weekly remote classroom-based sessions (delivered online).
- Workplace learning and assessments with support from your line manager.
- Self-directed online study using LearnTech’s learning platform.
- All training will be completed during working hours, so apprentices are paid for their study time.
There is no requirement to travel to an external college site.
More training information
Additional Training Information:
Your training will be delivered by LearnTech, a specialist apprenticeship provider.
Training is structured around:
Weekly online classroom sessions with experienced trainers.
Regular one-to-one reviews and workplace visits for progress checks.
A blended approach combining remote learning, on-the-job training, and supported self-study.
This structure ensures you can balance practical work experience with guided learning throughout your apprenticeship.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
Other requirements
Other Requirements This role may require occasional travel between company sites. Applicants must have the right to work in the UK. We are unable to offer visa sponsorship or accept candidates on short-term visas.
About this employer
Total Group is a UK manufacturer and distributor of steel reinforcement and building products serving major infrastructure and construction projects. Head Office: Pinnacle Point, Boundary Industrial Estate, Stafford Road, Fordhouses, Wolverhampton, WV10 7EL. We also operate a large Cannock (Walkmill Lane) facility for Reinforcement Solutions. What we do: Manufacture & supply steel reinforcement and building accessories Support national infrastructure contractors with rapid delivery and technical service
Company benefits
25 days’ holiday + bank hols + extra Christmas leave Paid training time & mentoring Pension scheme Free parking & supportive team
After this apprenticeship
On successful completion of the apprenticeship, you may be offered a permanent role within our IT & Projects team.
Further training and development will also be supported to help you build a long-term career in IT.
Ask a question
The contact for this apprenticeship is:
REINFORCEMENT SOLUTIONS LIMITED
Anna Warren
anna.warren@total-group.co.uk
The reference code for this apprenticeship is VAC1000345013.
Apply now
Closes on Monday 1 December 2025
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