Apprentice Administrator

NATIONAL PARKING CONTROL GROUP LIMITED

60 Marlborough Road (BN15 8UW)

Closes in 24 days (Monday 27 October 2025 at 11:59pm)

Posted on 3 October 2025

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Summary

Are you looking for an entry level apprenticeship to help launch a career in a customer facing environment? This industry leading car park management services company is looking for the right person to join their team while studying to achieve their Customer Service Practitioner Level 2 Apprenticeship.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
37.50 hours per week - Monday to Friday - 9am to 5pm with half hour unpaid for lunch.

37 hours 30 minutes a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Focused on building & maintaining client relationships, helping with all aspects relating to the ongoing management of their car parks this opportunity is located at the offices in Lancing Business Park. This role promises to be varied and offer the successful applicant the chance to work with a company who is customer centric and known for their dedication of their employees, their investment in new technology, and general company ethos.

Part of a dedicated team that puts in a lot of hard work and is recognised for their efforts the company promotes close collaboration to achieve their best potential together. The core values are family, resilience, teamwork, passion and innovation and are at the centre of everything they do and strive to be.

Key Responsibilities:

  • Answer client queries and keep them up to date
  • Provide quotations and invoices
  • Arrange installations (signage, CCTV, payment machines)
  • Sending communication to current car park users
  • Issue parking permits
  • Update client and site information on the in-house CRM system
  • Supporting with team tasks to ensure the team runs smoothly

Where you'll work

Unit 2 NationalParkingControl,
The Quadrant
60 Marlborough Road
BN15 8UW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHICHESTER COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Initiative
  • Natural Charisma
  • Self-Motivated
  • Good Telephone Etiquette
  • Pride in their work
  • Outgoing and friendly

About this employer

National Parking Control is an elite parking management company operating across the UK. Using the latest state-of-the-art equipment and innovative technology, National Parking Control provides effective and intelligent solutions to all parking issues. We work in partnership with the leading businesses in all sectors throughout the UK, including Commercial, Residential, Leisure, Hospitality, and Retail. Unlike other parking management companies, NPC provide all clients with an expert personal account manager to always provide a tailored industry-leading service. They pride themselves in being able to offer a variety of conscientious advantages for parking enforcement, and in most cases, all parking services are provided free of charge.

https://www.nationalparkingcontrol.co.uk/ (opens in new tab)

Company benefits

Company pension On-site parking

After this apprenticeship

The correct candidate will move on to a full-time position within the company after completion of their apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHICHESTER COLLEGE GROUP

The reference code for this apprenticeship is VAC1000344999.

Apply now

Closes in 24 days (Monday 27 October 2025 at 11:59pm)

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