Apprentice Administration Assistant

CARTMELL SHEPHERD LIMITED

Hexham (NE46 1PL)

Closes in 23 days (Thursday 30 October 2025 at 11:59pm)

Posted on 7 October 2025

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Summary

Cartmell Shepherd is seeking a Business Administration Apprentice to join our Hexham office. This is an excellent opportunity for a driven individual to develop skills and gain valuable experience in a professional legal environment. You will play a vital role in supporting the administration department by providing exceptional service to clients.

Wage

£16,380 a year

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Successful candidates over the age of 18 will receive a higher rate of pay.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm with one-hour unpaid lunch.

35 hours a week

Start date

Monday 24 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcome and assist clients and visitors, managing appointments and meeting room bookings
  • Answer, forward, and screen phone calls and emails professionally
  • Oversee postal routines, including franking, courier arrangements, and distribution of incoming mail
  • Maintain a tidy and welcoming reception area, ensuring the safety and welfare of visitors
  • Support the secretaries with clerical tasks, including routine correspondence, copy typing, and digital dictation
  • Assist with file management, including opening, closing, scanning, and filing client files
  • Process payments received from clients and maintained accurate records
  • Undertake training to improve skills and identify opportunities to enhance office procedures and policies
  • Provide holiday and sickness cover for other administrative staff when required

Where you'll work

Priestpopple House
Priestpopple
Hexham
NE46 1PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Apprenticeship qualification is completed fully within the workplace

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4-9 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

Cartmell Shepherd are award winning solicitors with head offices in Carlisle. We provide quality legal services to individuals and businesses across the region and throughout England and Wales from 7 offices located across Cumbria and Northumberland.

https://www.cartmells.co.uk/ (opens in new tab)

After this apprenticeship

  • Opportunity to progress into a permanent member of the team, professional development training opportunities within the company, particularly in the legal sector

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Derwentside College

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000344972.

Apply now

Closes in 23 days (Thursday 30 October 2025 at 11:59pm)

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