Business Administrator Apprentice

THE LIFE & PENSIONS NETWORK LTD

DONCASTER (DN9 1EP)

Closes in 15 days (Saturday 18 October 2025 at 11:59pm)

Posted on 3 October 2025

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Summary

Working in a friendly and fast paced environment, the successful candidate will be providing administrative support to the team at different levels in the process. You’ll be working alongside a team of people who thrive in a busy atmosphere and will be a key and integral part of a small team.

Wage

£14,560 a year

Check minimum wage rates (opens in new tab)

Pay to be £8.00 starting rate, this will be reviewed within 3 months for potential increase based on performance.

Training course
Business administrator (level 3)
Hours
Typical working hours are Monday-Friday. Days and hours to be to be discussed with successful candidate.

35 hours a week

Start date

Monday 27 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General duties including (full training will be provided):  

  • Use the financial services specific IT packages
  • Use of IT packages for analysis and presentation of information
  • Creation of documents and letters for sending to clients and providers either via post or communicate using the online communication systems available
  • Process any post received by the business, record on the system, make decisions regarding the course of action and action as required
  • Use of financial IT package for logging, actioning and completing processes
  • Completion of tasks as required by the task schedule
  • Record daily communications, respond and action as suitable
  • Assist other members of the team in communication, documentation, analysis and report preparation
  • Handle documentation that is confidential and ensure processed correctly and sensitively
  • All forms of communication is to be treated as confidential
  • Update client data and improve system records and accuracy-ongoing project
  • Answer and divert telephone calls as required
  • Attend and contribute to team meetings and the business plan as required
  • Training will include business specific training i.e. procedures
  • Maintain office supplies as required and assist with any bookings for business travel
  • Work within a small team and family business, communication and managing personal time essential to ensure work completed timely and accurately

Where you'll work

35 HIGH STREET
EPWORTH
DONCASTER
DN9 1EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DN COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be at North Lindsey College where you will access a wide range of facilities on offer. 

Day release  

You will undertake The Level 3 Business Administration apprenticeship standard.  

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 

You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant means offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and for example, speeding fines/points. You will be asked about this when we contact you to arrange a pre-screening Interview. A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.

About this employer

As a family owned and managed business, The Life and Pensions Network Ltd has over half a century of both General Insurance and financial planning experience. With call centres becoming a real point of upset for clients, our business is founded on the principles that the client is key, personal is preferable and excellent service is essential. The continued success and growth of the business can be linked to these founding principles and has allowed our clients the confidence to recommend our services to other business contacts as well as their family and friends.

http://www.lifeandpensionsnetwork.co.uk (opens in new tab)

After this apprenticeship

  • Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
  • Several opportunities for career progression on completion

Ask a question

The contact for this apprenticeship is:

DN COLLEGES GROUP

Sharron Eskesen

sharron.eskesen@northlindsey.ac.uk

The reference code for this apprenticeship is VAC1000344966.

Apply now

Closes in 15 days (Saturday 18 October 2025 at 11:59pm)

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