Business Admin Apprentice - IT & Premises
RAILWAY MEDICAL GROUP
NORTHUMBERLAND (NE24 1DX)
Closes in 14 days (Friday 17 October 2025 at 11:59pm)
Posted on 2 October 2025
Contents
Summary
Railway Medical Group are looking for a Business Administration apprentice to join their team. The right candidate will assist with managing the practices IT and premises system including the telephone system.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, times may vary between 8.00am - 6.30pm.
Total hours per week: 37 hours a week.
37 hours a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support with IT systems within the practice including the telephone system.
- Support with installation of IT systems and equipment including upgrades.
- Contribute to collation of IT asset/equipment register.
- Support with access to IT systems and email accounts for new starters (and returning staff where appropriate).
- Assist and provide support with IT issues.
- Ensure security of data in accordance with GDPR.
- Online access for patients.
- Run audits, searches and reports when required.
- To undertake relevant Information Governance audit as and when deemed appropriate.
- Assign home visits.
- Assist or lead with IT and clinical system projects.
- Ordering of stationery and office/medical equipment.
- Update and maintain website and Facebook.
- Assist with maintenance and repair activities.
- Assist with weekly fire alarm tests and emergency lighting checks.
- Assist with legionella testing and flushing.
- Keep accurate logs of laptop and keys assigned to staff members.
Where you'll work
BLYTH COMMUNITY HOSPITAL
THOROTON STREET
BLYTH
NORTHUMBERLAND
NE24 1DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NORTHUMBERLAND COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator Apprenticeship Standard.
- One day per week release for training at Morpeth Campus.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Based in Blyth, Railway Medical Group are proud to work as a team to provide the best primary care to the people of Blyth. They aim to care and respect patients throughout their lives, whether they are acutely unwell, to help them prevent disease or to manage their long term conditions, whilst also supporting and respecting patients and colleagues.
After this apprenticeship
Possible full-time position after apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE NORTHUMBERLAND COUNCIL
Amy Greer
amy.greer01@northumberland.gov.uk
07989 168576
The reference code for this apprenticeship is VAC1000344928.
Apply now
Closes in 14 days (Friday 17 October 2025 at 11:59pm)
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