Administrator and Bookings Co-ordinator Apprenticeship

The Royal Marsden NHS Foundation Trust

London (SW3 6JJ)

Closes in 4 days (Tuesday 7 October 2025 at 11:59pm)

Posted on 2 October 2025

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Summary

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre, dedicated to providing the best cancer care and progress in cancer diagnosis and treatment. Join our Nuclear Medicine and PET/CT Department, supporting patients, reception, scheduling and clerical duties while managing appointments and retrieving imaging and reports.

Wage

£24,625 a year

Check minimum wage rates (opens in new tab)

NHS Band 3 Pay £ 24,625 + HCA

Training course
Business administrator (level 3)
Hours
There will be a requirement to work shift patterns between the operating hours of 08:00–20:00, Monday to Friday. This is a full-time on-site role. No remote or hybrid working can be accommodated. Exact Shifts TBC.

37 hours 30 minutes a week

Start date

Wednesday 12 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role is an integral part of the Nuclear Medicine and PET/CT Department, coordinating administrative duties such as scheduling, patient communication, reception and clerical support. You will ensure appointments are managed efficiently to support patient pathways, oversee retrieval of imaging and reports from external Trusts, and provide reception cover at Chelsea. The post holder will also handle enquiries from patients, carers and staff, and work closely with colleagues across Nuclear Medicine, PET/CT, Diagnostic Imaging, consultants and other health services across the Trust.

  • Manage Nuclear Medicine and PET/CT referrals, scheduling appointments in line with clinical priorities, cancer waiting times and local protocols.
  • Communicate directly with patients about appointments, providing information, reassurance and managing expectations.
  • Ensure appointment letters, information sheets and pre-scan checks are completed before attendance.
  • Coordinate bookings across gamma cameras and liaise with radiopharmacy and clinical staff to arrange investigations.
  • Plan and adjust scanning schedules to optimise scanner capacity and service efficiency.
  • Handle patient and staff enquiries politely and professionally, escalating when appropriate.
  • Support timely production, verification and accessibility of imaging reports and documentation.
  • Provide clerical and administrative support including data entry, correspondence, record keeping and audit tasks.
  • Liaise with consultants, secretaries, other departments and external hospitals to ensure smooth patient pathways.

Manage private patient records and processes in line with Trust and financial procedures.

Key Responsibilities – Clerical and Reception:

  • Use hospital information systems (HIS, ICW, RIS) and Microsoft
  • Office to support efficient service delivery.
  • Maintain accurate patient records, including annotations, and ensure timely retrieval and delivery of images and reports.
  • Carry out general clerical duties such as mail distribution, photocopying, faxing, and stock monitoring.
  • Provide a professional and welcoming reception service, handling patient and staff enquiries in person and by phone.
  • Record patient attendance, notify relevant staff, and coordinate patient transfers/transport when required.
  • Liaise with ward and outpatient staff to ensure accurate patient information is provided.
  • Prioritise patients according to clinical need while maintaining privacy, dignity and excellent customer care.
  • Manage private patient processes in line with Trust and financial procedures.
  • Support patients and carers sensitively, including managing distressed or anxious individuals and escalating when necessary.
  • Troubleshoot appointment or booking issues promptly to avoid delays in patient care.
  • Communicate sensitive information appropriately to achieve the best outcome for patients and staff.
  • Ensure booking, scheduling and information-sharing procedures comply with Trust and national (ARSAC/IRMER) guidelines.

Where you'll work

Fulham Road
London
SW3 6JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PMA LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Prior 2019 A&C /Post 2019 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

The Royal Marsden NHS Trust is the largest comprehensive cancer centre in Europe with a national and international reputation for high quality patient care, research & development and education. It is situated on 3 sites; two in Central London and one at Sutton in Surrey.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

TBC.

Ask a question

The contact for this apprenticeship is:

PMA LTD

The reference code for this apprenticeship is VAC1000344847.

Apply now

Closes in 4 days (Tuesday 7 October 2025 at 11:59pm)

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