Apprentice Technical Support Customer Service Assistant

TLJ GROUP LIMITED

HULL (HU7 0BY)

Closes in 16 days (Sunday 19 October 2025 at 11:59pm)

Posted on 2 October 2025

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Summary

TLJ Security are looking to recruit a Technical Support Customer Service Apprentice. TLJ Security is a family-owned British company based in Hull, specialising in supplying and installing access control systems in the student accommodation sector, hospitality sector and residential sector.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 9.00am and 5.00pm.

40 hours a week

Start date

Monday 3 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties and Key Responsibilities:

  • Supporting customers with technical issues via telephone and via a PC
  • Supporting TLJ Engineers with technical issues via telephone an via a PC
  • Build TLJ Software either remotely on PC’s or in the cloud
  • Setting up clients access (keycards, fobs, Bluetooth keys)
  • Commission software for clients or engineers
  • Be apart of the on call rota system that covers 24/7
  • Commissioning of software with Customers and Engineers
  • Customer Training regarding software
  • Maintaining customer information
  • Liaise with suppliers when required
  • Attending sites as required to suit the needs of the business
  • Attend training as and when required or requested to do so
  • Attend supervisions with line manager on a monthly basis
  • Any other reasonable request asked of by Senior Management

Where you'll work

68-78 LEADS ROAD
HULL
HU7 0BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KINGSTON UPON HULL CITY COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will be undertaking the following:

  • Customer Service Practitioner Level 2.
  • Functional Skills in maths, English & IT (if required)
  • Regular training and development to meet the needs of the employer and the apprentice
  • Training and training location to be confirmed

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 9-4 GCSE or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, you will be contacted by a member of staff to get this booked in. Our recruitment sessions are held at Craven Park Training and Enterprise Centre, Poorhouse Lane, Hull, HU9 5HE so please make sure you can definitely travel to this location before applying.

About this employer

TLJ Group Limited, supplies and installs locks and access control to student accommodation, hotels, caravan industry and Build to rent accommodation.

http://www.tljlimited.com (opens in new tab)

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Business Engagement

business.engagement@hullcc.gov.uk

01482 614 157

The reference code for this apprenticeship is VAC1000344814.

Apply now

Closes in 16 days (Sunday 19 October 2025 at 11:59pm)

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