Customer Service Apprentice level 2

Fleet Witness

FARINGDON (SN7 7BP)

Closes in 28 days (Friday 31 October 2025 at 11:59pm)

Posted on 2 October 2025

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Summary

We are looking for a proactive and customer-focused Customer Service Administrator to join our team. You will be the first point of contact, providing support over the phone, via email and through our job management system. This role is crucial in ensuring customer queries are handled efficiently and directed to the right department for resolution.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Based on the apprentice wage £7.55 per hour

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. 08:30 - 17:00 (30 minute lunch break per day).

40 hours a week

Start date

Monday 10 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

  • Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department.
  • Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome.
  • Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required.
  • Maintain accurate records of customer interactions and ensure issues are followed through to resolution.
  • Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently.
  • Support with general administrative tasks as required to ensure smooth team operations.
  • Assist in preparing and processing customer orders to ensure accuracy and timely delivery

Where you'll work

UNIT 9 RAC TRADING ADDRESS
PARK ROAD
FARINGDON
SN7 7BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE SWINDON

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

On the job training will be given by both the employer and the training provider New College Swindon as outlined in the apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

maths and English (grade level 1 pass or 2/E)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

Fleet Witness was founded in 2014 and provides advanced fleet tracking, video telematics, and vehicle safety solutions for commercial operators. Based in Faringdon, we combine cutting-edge technology with a consultative approach to help clients improve efficiency, reduce costs, and stay compliant. Our solutions include GPS tracking, dash cameras, driver behaviour monitoring, blind-spot detection, remote tacho downloads, and compliance kits for schemes such as FORS and DVS. We work with fleets across haulage, aviation, passenger transport, logistics, and more to deliver not just hardware, but actionable insights and measurable results.

http://www.fleetwitness.co.uk (opens in new tab)

After this apprenticeship

Progression into a more senior role such as team leader as business expands and team requirements grow.

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE SWINDON

Kirsty Quittelier

Kirsty.Quittelier@newcollege.ac.uk

07564576155

The reference code for this apprenticeship is VAC1000344744.

Apply now

Closes in 28 days (Friday 31 October 2025 at 11:59pm)

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