Admin Apprentice
BAUGH & WEEDON LTD.
HEREFORD (HR4 9JQ)
Closes in 11 days (Tuesday 14 October 2025 at 11:59pm)
Posted on 2 October 2025
Contents
Summary
Handle incoming phone calls and email enquiries and direct them to the appropriate representative. Manage and update customer databases, including contact information and sales records. Create quotations, process sales orders and issue invoices and dispatch paperwork. Process incoming purchase invoices. Filing, scanning, and data entry.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
After 6 month a P.R.P. bonus, where applicable, will be payable in arrears based on the previous quarters actual or estimated profits.
- Training course
- Business administrator (level 3)
- Hours
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Monday – Friday, 9am-5pm, with 30 minutes unpaid lunch.
37 hours 30 minutes a week
- Start date
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Wednesday 15 October 2025
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Office Administrator, you’ll be supporting the day-to-day running of the office while learning valuable skills in administration, customer service, and business operations.
You’ll play an important part in helping the team stay organised and ensuring customers and suppliers receive a smooth and professional experience.
Key Responsibilities:
- Answer incoming phone calls and emails, directing queries to the right team member or department.
- Maintain and update customer records, including contact details and sales information.
- Support the sales process by creating quotations, processing orders, preparing invoices, and handling dispatch paperwork.
- Assist with purchase invoice processing, making sure all supplier bills are logged correctly and passed on for payment. (This is something for a later date)
- Carry out general office admin tasks such as filing, scanning documents, and data entry to help keep everything running smoothly.
What You’ll Learn:
- How to communicate professionally with customers and suppliers.
- How to use business software and systems to manage data and documents. This includes our bespoke computer system called BCE (this is temporary as we will be getting a replacement in 2026) Microsoft packages like Outlook, Excel and Word.
- The basics of sales and finance processes, including invoicing and order handling.
- Time management, teamwork, and attention to detail in a busy office environment.
We are a small company, but we are a friendly team who work well together.
Where you'll work
11-16 BURCOTT BUSINESS PARK
BURCOTT ROAD
HEREFORD
HR4 9JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.
More training information
There is also a five-day team-building residential trip that is held in the spring of each year offered to all apprentices on the programme.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Hard working
- Willingness to learn
- Flexibility
- Curiosity
- Positive attitude
- Reliable
- Honest
- Confident
Other requirements
Close to city centre and transport links. Free parking. Uniform provided if required otherwise smart casual clothing.
About this employer
Established in 1967, Baugh & Weedon is a leading manufacturer of Non-destructive testing equipment with high quality products and services. Sectors include:- Oil & Gas, Aerospace, Rail & Automotive, Construction & Infrastructure, Power Generation, Renewable Energy, Manufacturing. Based in the UK but we work with customers and projects across the globe due to our extensive worldwide network of distributors and partners. All of our partner companies are long-established in their country or region and with extensive local NDT market knowledge, combined with our expertise, the customer benefits greatly from local expertise and support.
After this apprenticeship
Admin Assistant.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Lisa Wilkinson
lisa.wilkinson@hwgta.org
01432377002
The reference code for this apprenticeship is VAC1000344735.
Apply now
Closes in 11 days (Tuesday 14 October 2025 at 11:59pm)
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