Litigation & Dispute Resolution Apprentice
FRANKLINS SOLICITORS LLP
Northampton (NN1 5AT)
Closes on Monday 1 December 2025
Posted on 2 October 2025
Contents
Summary
A fantastic opportunity to work for a prestigious company that was founded in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton, employing over 100 staff, as part of your role you will be , photocopying and filing, post duties, responding & dealing with new enquiries.
- Wage
-
£15,704 a year
- Training course
- Business administrator (level 3)
- Hours
-
9.00am to 5:30pm, Monday to Friday.
40 hours a week
- Start date
-
Monday 15 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Photocopying and filing
- Post duties
- Following and dealing with compliance
- Responding and dealing with any new enquiries and onboarding
- Take clear details and email messages to the relevant teams or department
- Provide relevant information to the caller
- At least a 4 grade in GCSE Maths and English
- Be friendly, professional, and hardworking
- Confidence in talking to people
- Keen to learn and develop
- A positive and hardworking attitude
- Excellent telephone manner
- Be able to work in a team and independently
- Good time management and communication skills
This role will be supported by a level 3 Business Administration qualification supported by Starting Off.
Where you'll work
25 Billing Road
Northampton
NN1 5AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STARTING OFF LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business administration
- Remote training delivery
- Onefile
- VLE
- 6 Hours of dedicated training time every week
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
Was founded in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton, employing over 100 staff. They are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. They expertise in: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate.
Company benefits
Salary commensurate with experience, 25 days holiday per annum plus bank holidays and Christmas closure, 4 x Death in-Service, 24-hour employee assistance programme.
After this apprenticeship
Possible full time permanent position upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
Lucy Harris
lucy.harris@startingoff.co.uk
The reference code for this apprenticeship is VAC1000344604.
Apply now
Closes on Monday 1 December 2025
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