Apprentice E-Commerce Parts Administrator
Vospers Motor House Ltd
Devon (EX2 8FN)
Closes in 27 days (Wednesday 29 October 2025 at 11:59pm)
Posted on 1 October 2025
Contents
Summary
The main purpose of an Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the company's portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, shifts TBC.
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities & Accountability
- Parts Sales.
- Administration duties.
- Ensuring Customer Satisfaction.
- Promote a Parts team culture.
Parts Sales
- Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
- Answer customer queries & part information queries via phone, email & face to face interactions.
- Research competitor pricing to ensure competitiveness.
- Prospect & research new selling opportunities.
- Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
- Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
- Ensure payment is received before shipping goods.
- Arrange collection by designated courier(s).
Parts Administration
- Take full part in stock check activities.
- Provide customer data for input into Parts databases and assist in maintaining databases.
- Ensure all paperwork is completed accurately and promptly.
Ensuring Customer Satisfaction
- Ensure continuously high feedback scoring for all relevant on-line shop areas.
- Work together with other members of the parts team to ensure the best possible service to customers.
- Communicate with customers and suppliers openly and honestly.
- Record and action customer complaints in line with Vospers policy.
- Implement and develop customer service systems.
- Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
Promote a Parts Team Culture
- Maintain and contribute to a good and fair working environment for all staff.
- Work closely and openly with all staff and managers to achieve a team culture.
- Respect all staffs views and opinions.
- Deputise for other members of the team when required.
- Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.
Where you'll work
5 Matford Way
Exeter
Devon
EX2 8FN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACHIEVEMENT TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Level 2 Customer Service Apprenticeship qualification.
- You will receive specific on the job training from the employer in your workplace at Vospers.
- Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
About this employer
The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.
After this apprenticeship
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
David Kellier
admissions@achievementtraining.com
01752202264
The reference code for this apprenticeship is VAC1000344575.
Apply now
Closes in 27 days (Wednesday 29 October 2025 at 11:59pm)
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