Customer Experience and Resolution Apprentice

INCHCAPE RETAIL LIMITED

Buckinghamshire (MK9 1FH)

Closes in 14 days (Thursday 16 October 2025 at 11:59pm)

Posted on 1 October 2025

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Summary

Join Group 1 Automotive UK as a Customer Experience & Resolution Apprentice! If you love helping people and want to make a difference, this is your moment—apply now and drive your future forward!

Wage

£14,722.50 a year

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Annual Salary

Training course
Customer service practitioner (level 2)
Hours
Mon – Fri: 8:30 – 17:00.

37 hours 30 minutes a week

Start date

Monday 1 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you a great communicator who enjoys helping people? We’re looking for a motivated and customer-focused individual to join our team. You'll be supported every step of the way to develop your communication, problem-solving, and negotiation skills. You’ll play a key role in helping us maintain high levels of customer satisfaction by handling complaints professionally, fairly, and efficiently.

What you’ll be doing:

  • Helping log, track, and resolve customer complaints across phone, email, social media, and written channels
  • Learning how to investigate issues, find root causes, and suggest solutions
  • Communicating clearly and empathetically with customers
  • Keeping accurate records in line with company and data protection policies
  • Working with other departments to resolve problems quickly
  • Attending training requirements as part of your apprenticeship
  • Supporting the team by spotting trends and helping improve customer experience

Where you'll work

100 Avebury Blvd
--
Milton Keynes
Buckinghamshire
MK9 1FH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training with Milton Keynes College. Ongoing training, support and development with the employer for a Customer Service Practitioner Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 9-4)
  • English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Customer Service
  • Communication
  • Team Player
  • Attention to detail
  • Organised
  • IT skills

Other requirements

Salary Increments. Ensure you are able to travel to both the employer and Milton Keynes College locations.

About this employer

Group 1 Automotive UK is one of the leading automotive retailer groups in the country, with a network of over 115 dealerships across the UK and more than 7,000 dedicated colleagues. We proudly represent over 21 world-renowned brands, including Audi, BMW, Citroën, CUPRA, Jaguar Land Rover, Ford, Kia, Leapmotor, Lexus, Mercedes-Benz, MINI, Porsche, SEAT, Škoda, smart, Toyota and Volkswagen. Our mission is to deliver an exceptional customer experience at every one of our dealerships.

After this apprenticeship

Career progression opportunities upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000344541.

Apply now

Closes in 14 days (Thursday 16 October 2025 at 11:59pm)

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