Customer Service Apprentice

Castlefields Health Centre

RUNCORN (WA7 2ST)

Closes in 12 days (Tuesday 14 October 2025 at 11:59pm)

Posted on 1 October 2025

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Summary

This is an exciting new opportunity to work within the busy Castlefields Medical Centre and gain new skills and knowledge, whilst completing a Customer Service Level 2 Apprenticeship. If you are new to the sector, and keen to learn and gain experience then this is a great opportunity to work and learn.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
37 hours each week to be worked Monday to Friday 8am to 6pm. It is mandatory that you work at least one of the Saturday flu clinics per year.

37 hours a week

Start date

Monday 27 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include;

  • Support with QOF admin tasks and patient appointments
  • New patient registration and queries
  • Preparing spreadsheet of notes to go to LG archive
  • Childhood immunisations administration
  • Use clinical system EMIS Web and Docman for all patient related activities
  • Scanning and attaching of patient documentation
  • Shadowing colleague to learn how to process deductions and rejections
  • Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times
  • Sorting the mail, scan letters, file records.
  • Keep notice boards tidy and up to date and general ‘housekeeping’ of waiting areas
  • Oversee daily postal service making certain cover is in place during periods of absence
  • Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Acknowledge a patient’s arrival at reception
  • Deal with all general enquiries, explain procedures and make follow-up appointments as appropriate
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Any other admin duties as requested by Management

Where you'll work

THE VILLAGE SQUARE
CASTLEFIELDS
RUNCORN
WA7 2ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner, level 2. 

Fortnightly attendance at Riverside College, Widnes. 

More training information

We reserve the right to close this opportunity after one week if we have received enough applications. We therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 9 - 3 (A*-D) essential)
  • Maths (grade Grade 9 - 3 (A*-D) essential)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Non judgemental
  • Patience

About this employer

This role is based in a General Practice offering NHS Healthcare. This setting aims to create an efficient and friendly way of providing the highest possible level of health care.

After this apprenticeship

There may be opportunities for the successful Apprentice to apply for internal opportunities if these arise, following the successful completion of the apprenticeship. 
 

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

01512572800

The reference code for this apprenticeship is VAC1000344488.

Apply now

Closes in 12 days (Tuesday 14 October 2025 at 11:59pm)

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