IT Technician Apprentice
JOHN FINCH COMPUTERS LTD
Hereford (HR4 9TA)
Closes in 23 days (Friday 31 October 2025)
Posted on 30 September 2025
Contents
Summary
Are you someone who enjoys trouble shooting hardware and software issues? Do you like talking to customers? If this sounds like you, we invite you to join our growing team at John Finch Computers Ltd, where you’ll start your career in IT by offering our customers technical IT support and services. customers.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, working hours TBC
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- First-line support via phone, email, or ticketing system
- Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365)
- Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365)
- Log support actions and contribute to knowledge base
- Assist with hardware/software setup and deployment
- Provide professional, friendly customer service
Where you'll work
Mortimer House
Holmer Road
Hereford
HR4 9TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. All coaching and training is delivered 100% online. You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a Level 3 qualification. Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Logical
- Creative
- Non judgemental
- Patience
Other requirements
Minimum of 4 X GCSEs grades 9-4 (A*-C) including English and Mathematics We support a number of schools within Herefordshire, so a DBS will be required eventually.
About this employer
We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology.
After this apprenticeship
Opportunity to progress to full-time employment for the right individual.
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
The reference code for this apprenticeship is VAC1000344478.
Apply now
Closes in 23 days (Friday 31 October 2025)
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