OFFICE MANAGER AND MARKETING ASSISTANT APPRENTICE
DROVERS REST
Hereford (HR36AG)
Closes in 8 days (Friday 10 October 2025 at 11:59pm)
Posted on 30 September 2025
Contents
Summary
We are looking for a highly organised, creative, and motivated individual to join our team and take on a dual role that is vital to the smooth running and growth of our business. This position is split into two key areas: Admin and Marketing.
- Wage
-
£16,575 a year
- Training course
- Business administrator (level 3)
- Hours
-
9.00am - 3.00pm or till 5.00pm. Days to be confirmed.
37 hours 30 minutes a week
- Start date
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Saturday 1 November 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
ADMIN: As a busy wedding and events venue, our office is the engine that keeps everything running smoothly.
We’re looking for someone who is:
- Exceptionally organised and detail-oriented
- Proactive and able to think ahead
- Comfortable managing admin tasks efficiently and with care
- A strong communicator, both written and verbal
Your responsibilities will include:
- Managing email and phone enquiries with warmth and professionalism
- Maintaining clear and up-to-date files, systems, and calendars
- Supporting the customer journey from enquiry to post-event follow-up
- Ensuring our couples feel cared for and supported throughout
- Handling general admin tasks that keep the business running seamlessly
- Using tools such as Microsoft Office, Google Workspace, and CRM systems
Marketing:
You’ll also be responsible for bringing our venue to life online, keeping our brand presence strong, consistent, and engaging across key platforms
Your responsibilities will include:
- Managing and growing our social media accounts (Instagram, Facebook, etc.)
- Creating regular posts that reflect our brand, tone, and values
- Writing and sending Mailchimp newsletters to our couples (both booked and prospective)
- Supporting wider marketing campaigns and helping us reach new audiences
We’d love to hear from you if you have:
- A creative eye for content and branding
- Strong copywriting skills
- Experience with social media management tools and email marketing platforms
- A passion for weddings, events, and creating meaningful customer experiences
This is a varied and rewarding role, perfect for someone who thrives in a dynamic, people-focused environment.
If you’re just as comfortable scheduling emails as you are curating an Instagram feed and love the idea of working in the wedding and events industry - we’d love to hear from you.
Where you'll work
Drovers Rest
Hereford
HR36AG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)
- You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
- You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions
- They will also prepare you for your End Point Assessment to gain your Business Administration qualification
More training information
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme
Requirements
Essential qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Computer Literate
- Positive
- Punctual
- Can-do attitude
- Supportive
About this employer
AN ESTABLISHED FARM. 2026 WILL BE YEAR 3 OF WEDDINGS /EVENTS. GROWING INTO THE CORPORATE SECTOR AND FIRE COOKED FEASTS. PREVIOUSLY WE FOCUSED ON FARMSTAYS.
After this apprenticeship
- Full-time role
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Lisa Wilkinson
lisa.wilkinson@hwgta.org
01432377002
The reference code for this apprenticeship is VAC1000344453.
Apply now
Closes in 8 days (Friday 10 October 2025 at 11:59pm)
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