Hospitality Team Member Apprentice
Red Lion Hotel
Salisbury (SP1 2AN)
Closes in 11 days (Tuesday 14 October 2025 at 11:59pm)
Posted on 3 October 2025
Contents
Summary
Ready to start your hospitality journey? Join the Red Lion Hotel as an Apprentice Restaurant and Bar Team member. Train to offer guest’s a great experience and excellent service in Europe’s oldest purpose-built hotel.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
-
8-hour shift, hours vary but will include early shifts (6.30am - 2.30pm), late shifts (2.30pm - 10.30pm), evenings and weekends.
30-minute break with meals provided.
Exact shifts TBC.
30 hours a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include (but will not be limited to):
- Take guest orders for food and drink
- Prepare and serve food and drinks
- Set up and serve events
- Offer each guest great customer service
Where you'll work
4 Milford Street
Salisbury
SP1 2AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
- Food and Beverage Team Member Level 2
- Training will be given by shadowing other team members, or specific on the job training for more complicated tasks
- The apprenticeship is delivered at the workplace, with regular assessor visits to the workplace
- You will complete a skills portfolio and submit coursework via an online learning platform
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
Other requirements
Must be able to get to and from the place of work in a safe and timely manner.
About this employer
Step into history at The Red Lion Hotel Salisbury, where we’ve been welcoming guests for over 800 years! We proudly hold the title of Europe’s oldest purpose-built hotel; unlike many others, our building has always been a hotel rather than being converted. We’re certainly one of the most unique hotels in Salisbury city centre, if not the whole of Wiltshire. We’re located right in the heart of Salisbury city centre, just a five minute walk from Salisbury Cathedral. Our hotel is able to accommodate weddings for up to 120 guests and is a licensed venue. The hotel has 60 feature bedrooms to choose from, the most famous afternoon tea in Salisbury and a traditional restaurant and bar that’s been serving guests and local residents since the 13th century
https://www.the-redlion.co.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After your apprenticeship you may progress to become a supervisor or manager in the restaurant or bar, or you will have learned transferable skills that will help you in your future career.
Ask a question
The contact for this apprenticeship is:
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
Wiltshire College and University Centre Apprenticeship Team
apprenticeships@wiltshire.ac.uk
01249465282
The reference code for this apprenticeship is VAC1000344435.
Apply now
Closes in 11 days (Tuesday 14 October 2025 at 11:59pm)
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