Business and Administration Apprenticeship
St Mary's C Of E Primary School
London (E17 9HJ)
Closes in 13 days (Monday 13 October 2025 at 11:59pm)
Posted on 29 September 2025
Contents
Summary
To provide front of house services at the school reception desk, welcome visitors to the school, and deal with general telephone enquiries alongside undertaking general admin duties as directed by the office manager/SLT
- Wage
-
£14,133.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
It can be increased in the second year.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
36 hours a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
1. Assist at the reception desk, welcome visitors to the school, answer the telephone,take messages and communicate information to relevant staff
2. Input pupil information/data when necessary
3. Photocopying and filing as necessary
4. Manage the administration of school meals including:
● Maintaining the registers for school meals
● Keeping up to date with free school meal entitlement
● Dealing with queries and providing advice to parents in relation to school
meals.
5. To distribute a range of letters, reports, teaching aids and newsletters around the
School.
6. To carry out welfare duties
7. To provide clerical assistance as directed by the office manager, including
reprographics, faxing, emails and making calls to follow things up as requested.
8. To check and distribute deliveries.
9. To stock check stationary and resources and re-order to enable sufficient
resources as required.
10. To be responsible for lost property.
11. To maintain the staff and pupil emergency contact list.
12. To record pupil absence and lateness.
13. To work with the Headteacher and Office Manager on ad-hoc administrative
projects and procedures.
14. To carry out other associated duties as requested by the SLT or Office Manager.
N.B. These details comprise the main responsibilities of the post but they should not be assumed to be the complete list of duties. The appointed person will work as reasonably directed by the Office Manager or Headteacher.
Where you'll work
St Mary's C Of E Primary School Brooke Road Walthamstow
London
E17 9HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
- 1 day a week
- On-site in college
More training information
Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry-standard specialist facilities and works in partnership with employers. We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals. You will be joining one of the top performing Further Education Colleges in the country (top 5%). Rated as Outstanding by Ofsted, Waltham Forest College also has specialist Mayor of London’s Quality Academy status for HealthCare, Construction, Green Technologies and Hospitality, Creative and Digital and is a WorldSkills UK’s Training Centre of Excellence.
This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need.
Our extensive enrichment programme provides an opportunity for you to make new friends, try new skills and activities and, volunteer and have fun, all in a safe and supporting environment. Whether you are looking to develop new skills and confidence, progress to university, retrain or to study to progress to highly skilled, higher-paid employment, we can help springboard your career.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check
About this employer
The Genesis Education Trust is an expanding collection of outstanding and good Church of England schools in east London with a fantastic track record of training and progression opportunities. At St. Mary’s, we are committed to nurturing pupils who are confident and independent, who feel free to ask questions, explore new ideas, and learn through both success and mistakes. We believe this approach helps every child become a true life-long learner, prepared to thrive in whichever path they choose for the future. Every aspect of school life – from classroom organisation to behaviour expectations – is shaped by this vision. Alongside academic learning, St. Mary’s offers a strong programme of personal development through our unique Young Transformers programme, Courageous advocacy initiatives and transformative whole school projects – to find out more about a recent project please see this article in the Big Issue magazine. We provide opportunities for pupils to build resilience, leadership skills, and emotional intelligence. From pupil voice initiatives to enrichment activities, children are supported in discovering their unique strengths and in becoming thoughtful, responsible individuals who contribute positively to their community. We are equally passionate about the creative arts, knowing how vital they are for children’s growth and self-expression. Through music, art and performance, pupils are encouraged to develop their creativity, imagination, and confidence. These experiences enrich not only their education but also their ability to communicate, collaborate and appreciate the beauty of God’s world. Our commitment to learning is shared by staff as well as pupils. We are proud to be a community of life-long learners, investing significantly in professional development to ensure our teachers and support staff are fully equipped to deliver an excellent and inspiring education every day. St. Mary’s is deeply rooted in the local faith and wider community. As a church school, we strive to live out our Christian ethos in practical ways that make a real difference. While we celebrate the diversity of belief within our community, we ask all who are part of St. Mary’s to embrace our shared values—caring, equality, faith, forgiveness, respect, truth, and wisdom – as chosen by pupils, parents, staff, and governors alike. These values guide every interaction within the school. They are not abstract words but living principles that shape our daily decisions, relationships, and conduct. They underpin both the big and small moments of school life, ensuring we grow together in respect, compassion, and wisdom.
After this apprenticeship
- Administrative Officer or Admin Support
Ask a question
The contact for this apprenticeship is:
WALTHAM FOREST COLLEGE
Ayesha Biamba
ayesha.biamba@waltham.ac.uk
02085018389
The reference code for this apprenticeship is VAC1000344257.
Apply now
Closes in 13 days (Monday 13 October 2025 at 11:59pm)
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