Legal Customer Service Administration Apprentice
Kennedy Hunter LLP
Cleckheaton (BD19 5EY)
Closes in 13 days (Monday 13 October 2025 at 11:59pm)
Posted on 29 September 2025
Contents
Summary
This is an exciting opportunity to work for Kennedy Hunter Solicitors undertaking varied duties. You will be working with a hardworking and friendly team.
- Wage
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£15,115.10 a year
Check minimum wage rates (opens in new tab)
£7.55 or your first year, then may increase increase depending on targets being set and met, if the budget allows.
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday - Friday, 9.00am - 5.00pm - 30 minutes unpaid lunch.
38 hours a week
- Start date
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Monday 20 October 2025
- Duration
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1 year 3 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will include various legal administration duties as well as providing a professional customer service; the aim is to develop and have more responsibility during your apprenticeship.
The role will include some of the following areas:
- General administrative duties including typing correspondence by e-mail and letter
- To undertake filing, photocopying and distribution of relevant documents.
- Managing litigation team diary of court dates.
- Assisting solicitors in progressing cases.
- After training, preparation and processing of prosecution file.
- After training, securing the preparation of typed statements, records of taped interviews and full transcripts and processing of audio/video tapes within appropriate time scales.
- Drafting correspondence and legal documents with a keen eye on detail
- Answering the telephone in a professional manner and dealing with enquiries
- Ensure that our internal system is maintained according to GDPR regulations, so that information is up to date and easily available.
- Dealing with various types of correspondence, court documents and third parties.
- Liaise with our Client to ensure that documents and information obtained are within satisfactory turnaround times.
- Respond to escalated issues from Client’s customers as required in accordance with regulations, procedures, policies and client’s service level agreements ensuring all deadlines are met.
- Ensure all departmental processes are followed and that all internal systems are correctly noted items are correctly filed, scanned, forwarded and or confidentially destroyed.
- Provide information on disclosure, and be the first line contact in answering and resolving day to day queries
- Responsible for co-ordinating the post
- Using Microsoft Packages, in particular Word and Excel
- Inputting data onto internal systems with a high level of accuracy
- To deal courteously and efficiently with all visitors and providing refreshments when required
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support appointments.
- Attend and be punctual for all lessons
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor/assessor as and when required
- Access support from your manager with regards to any evidence requirements or support as and when required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Where you'll work
36 Westgate
Cleckheaton
BD19 5EY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You will study at Kirklees College, following either the Customer Service Practitioner Level 2 or the Business Administrator Level 3 (the standard you follow will be dependent on experience).
Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.
If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
You will be required to attend Kirklees College for your studies.
Customer Service Level 2 – (after 12 months) and for Business Administrator Level 3 (after 18 months), you will complete an End Point Assessment, this will involve the following:
- Showcase/Portfolio – Level 2 and Level 3
- Interview – Level 2 and 3
- Presentation on Project – Level 3
- Knowledge Test – Level 3
- Practical Observation – Level 2 and 3
- Professional Discussion – Level 2 and 3
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
BTEC in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Excellent timekeeping
About this employer
Solicitors
After this apprenticeship
After successful employment and completion of the apprenticeship there is a strong possibility of gaining a full-time contract.
In addition, after gaining a full time position we are willing support the right candidate to progress within the company, this may be a further training or the opportunity.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
07788390025
The reference code for this apprenticeship is VAC1000344180.
Apply now
Closes in 13 days (Monday 13 October 2025 at 11:59pm)
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