Service Apprentice Administrator
GEA REFRIGERATION UK LIMITED
Sittingbourne (ME10 5BH)
Closes in 29 days (Wednesday 29 October 2025 at 11:59pm)
Posted on 29 September 2025
Contents
Summary
Service admin apprentice is required to support the team with a number of administrative tasks including and not limited to raising service calls and raising purchase orders.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
08:30 - 17:00 (30 min break), working days TBC
40 hours a week
- Start date
-
Wednesday 12 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Completing handover and credit check forms, and gathering information for new customer setups
- Raising service calls
- Raising purchase orders and credits
- Sending FSE work orders, processing their hours and work reports
- Checking margins and invoicing calls
- Raising overhead purchase orders
- Completing quarterly call-out rotas for engineers' 24-hour duty
- Approving engineers' hours daily for the previous day
- Maintaining records of engineers' holidays, lieu days, absences, and sickness
- Closing maintenance calls at the end of each month
- Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports
- Liaising with site contacts to schedule work and discuss overdue invoices
- Compiling and distributing the weekly diary to engineers
- Maintaining a maintenance log and ensuring visits are completed on time
- Monitoring customer KPIs
- Gathering information and preparing simple quotes for customers
- Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for order
- Key Requirements: Along with administrative duties, the candidate must be customer-facing, with a strong attitude and a desire to learn and grow in the role
- Updating clients share points
Where you'll work
9 Conqueror Court
Sittingbourne
ME10 5BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
You will train 4 days a week in the workplace with once-a-month online workshops delivered by the college. Trainer to visit in the workplace every 4-6 weeks.
More training information
Training to be delivered by EKC training.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
About this employer
GEA is proud to serve customers around the world in the food, beverage, chemical, pharma, dairy processing, dairy farming and marine industries. Many of these sectors are experiencing tremendous growth given global trends and other socio-economic drivers – contributing to GEA’s solid performance. Our strategy for the coming years, Mission 30, is based on strengthening our position in these key industries by accelerating sustainable, profitable growth and making a positive impact.
After this apprenticeship
Career progression and potential permanent position.
Ask a question
The contact for this apprenticeship is:
EKC GROUP
Dylan Warshow
dylan.warshow@ekcgroup.ac.uk
01227811315
The reference code for this apprenticeship is VAC1000344142.
Apply now
Closes in 29 days (Wednesday 29 October 2025 at 11:59pm)
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