Apprentice Technical Services Officer
I.C.T.S. (U.K.) LIMITED
London (WC1H 9LG)
Closes in 13 days (Friday 10 October 2025 at 11:59pm)
Posted on 26 September 2025
Contents
Summary
Your main role would be Apprentice Technical Services Officer, and you’ll assist the IT Manager and IT Support Team as needed during the conduct of a varied range of IT Projects that are determined and established during the year.
- Wage
-
£22,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
40 hours a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Contribute as required to the successful completion of IT Projects in line with the IT Managers direction.
In line with IT Project requirements or standard Helpdesk procedure:
- Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers)
- Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphones / Tablets / Printers)
- Become conversant in, deploy and maintain the company’s suite of End User productivity and security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment
- Learn about and assist in the administering of the company Identity solutions (Active Directory, Microsoft Entra)
- Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and / or coherent written grammar documenting as necessary along the way
- Learn to apply structured techniques to common and non-routine problems, selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance
- Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with
- Learn about and maintain an up to date and accurate record of hardware, software and related documentation
- Take part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
- Undertake a development programme leading to a recognised apprenticeship qualification
- Carry out any other duties that are within the scope of the post which could also be requested by the line manager or Head of Service
- Keep up to date with current industry trends and emerging technologies
Where you'll work
Entrance D
Tavistock House South
London
WC1H 9LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
• 2+ GCSEs at grade 4 (C) or above, including English & maths • Good working knowledge of the Windows Operating System (11 or 10) • Good knowledge of Cloud based services (Microsoft 365 in particular) • Good knowledge of Desktop based productivity tools (e.g Microsoft Office) • Good working knowledge of Android and IOS Operating Systems
About this employer
ICTS specialises in the provision of security services. We serve more than 120 private and public sector organisations across the UK. Our operations are extensive and diverse, ranging from a one-person security operation for luxury boutiques to a thousand-strong team working for multi-national organisations. From the protection of airports to financial institutions, critical national infrastructure to colleges, ICTS has the experience, resources and knowledge to offer a complete security solution.
After this apprenticeship
- At ICTS UK and Ireland Ltd we are proud that a large proportion of our senior management team have progressed through our organisation having started in operational or junior roles
- We value our people and are keen to utilise the Apprenticeship scheme to create and nurture the next generation of talent for our business
- The IT Apprentice will be motivated by a longstanding career in IT and with ICTS and should be excited by the prospect of studying towards their professional qualifications
- The long-term strategy for this role is for the IT Apprentice to complete their Level 3 qualification and continue to advance through the levels while also progressing within the department as suitable opportunities become available
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC1000344094.
Apply now
Closes in 13 days (Friday 10 October 2025 at 11:59pm)
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