Apprentice Patient Care Advisor
MAGDALEN MEDICAL PRACTICE
NORWICH (NR3 4LF)
Closes on Friday 31 October 2025
Posted on 26 September 2025
Contents
Summary
An exciting opportunity to join Magdalen Medical Practice in Norwich, Norfolk as an Apprentice Patient Care Advisor. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the surgery and prepare them for future employment.
- Wage
-
£14,133.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - 36 hours per week, working hours TBC
36 hours a week
- Start date
-
Monday 3 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also, to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery. Duties will include:
To provide general administrative support for the Practice, including the following:
- Act as the first point of contact for patients, providing a warm and professional welcome
- Assist patient with registering at the practice, updating personal details, and understanding available services on offer
- Provide information and advice on the practices procedures, health services, and appointment systems
- Support patients in navigating their health care journey, including managing appointments, follow-ups, and referrals
- Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
- Advise patients of relevant charges for private services, accept payment and issue receipt for same
- Respond to all queries and requests for assistance from patients and other visitors
- Ensure reception and waiting areas are kept neat and tidy
- Handle patient inquiries regarding appointments, services, and general practice information
- Carry out workflow duties
- Check e-mails and teams’ messages daily and action as required
- Check foot fall as required and action
To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:
- Patients access the primary care services they require in a timely fashion
- Visitors sign in and out and the member of staff they are seeing are advised of their arrival
- The tidiness of the waiting room and the safety of its inhabitants
- Queries are answered or passed to an appropriate member of staff in a timely fashion
To provide general assistance and administration to the Practice clinical and leadership teams, including:
- Accurately updating patient records using System-One
- Taking action as requested by doctors and the nursing team
- Receive and make calls as required in accordance with surgery protocol
- Contact patients to arrange/rearrange appointments and/or confirm test results
- Answer the telephone call in a timely manner
- Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
And any other tasks/duties as requested by the Partners, Practice Business Manager or Office Supervisor.
Where you'll work
LAWSON ROAD
NORWICH
NR3 4LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
POULTEC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Motivated
- Professional
About this employer
The Doctors and staff at Magdalen Medical Practice are proud to offer the highest standard of patient-centred healthcare to its 14,500 plus patients. We run many clinics for the management of chronic diseases such as asthma, diabetes and offer a wide range of medical services including minor surgery, minor illness, childhood vaccinations and contraception clinics. We also carry out research and provide training for future doctors, pharmacists and nurses.
After this apprenticeship
Potential employment on completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC1000344076.
Apply now
Closes on Friday 31 October 2025
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