IT Repair Technician Apprentice
SECONDLIFE LTD
Gloucester (GL19 3FF)
Closes in 11 days (Friday 10 October 2025 at 11:59pm)
Posted on 29 September 2025
Contents
Summary
Apprentice IT Repair Technician at SecondLife Ltd: Learn to diagnose and repair laptops, including screen, keyboard, and battery replacements, hardware upgrades, and software fixes. Gain skills in secure data wiping, testing, documentation, and sustainability while working towards an IT qualification.
- Wage
-
£14,040 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9:00am – 3:00pm
30 hours a week
- Start date
-
Friday 24 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learn to diagnose, repair, and refurbish laptops and PCs.
- Tasks include replacing screens, keyboards, and batteries, upgrading components, resolving software issues, and carrying out secure data wiping.
- You’ll also test equipment, log repairs, and follow quality and environmental standards.
- This apprenticeship combines hands-on training with college study, leading to a recognised IT.
Where you'll work
Unit 12, Huntley Business Park
Ross Road, Huntley
Gloucester
GL19 3FF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As the successful apprentice, you will undertake an Apprenticeship in ICT Level 3 Information Communications Technician, to include assessment in the Skills, Knowledge, and Behaviours of an IT Apprentice. A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.
These include:
- Technical Competencies
- Communication
- IT Security
- Remote Infrastructure
- Data
- Problem-solving
- Workflow management
- Health and Safety
- Performance
During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job training. You will be supported with your learning by a tutor and assessor during your time as an apprentice.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
- Initiative
- Patience
Other requirements
DBS Check Required. Dog Friendly Office.
About this employer
SecondLife Ltd provides IT Asset Lifecycle Management services, helping businesses get the most from their technology. We specialise in auditing, repairing, refurbishing, and securely wiping data from IT equipment before resale or recycling. Our goal is to extend the life of technology, reduce electronic waste, and promote sustainability while delivering reliable, cost-effective IT solutions for our clients.
After this apprenticeship
- Full-time IT Technician role after the apprenticeship
- Chance to become a Senior Technician or Team Leader
- Specialise in laptop/PC repair or data security
- Progress into IT support, recycling, or sustainability roles
Ask a question
The contact for this apprenticeship is:
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Kirsten Toghill
kirsten.toghill@sgscol.ac.uk
The reference code for this apprenticeship is VAC1000344066.
Apply now
Closes in 11 days (Friday 10 October 2025 at 11:59pm)
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