Internal Account Manager - Sales Executive Apprentice
AMARI METALS LIMITED
Walsall (WS9 8BX)
Closes in 14 days (Friday 10 October 2025 at 11:59pm)
Posted on 26 September 2025
Contents
Summary
As an Internal Account Manager, you will play a crucial role in developing and maintaining customer relationships, where a very positive attitude and friendly personality are essential. This role is best suited for someone who is comfortable making calls and engaging with people, as building relationships is at the heart of what we do.
- Wage
-
£23,809.50 a year
- Training course
- Sales executive (level 4)
- Hours
-
Monday - Friday 08.30 - 17.00 with an hour unpaid lunch break
37 hours 30 minutes a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Achieve and exceed targets by managing a portfolio of accounts and ensuring customer satisfaction
- Generate and establish new business either by geographical region, market sector or product portfolio
- Build and maintain strong relationships with customers by providing exceptional customer service
- Collaborate with other teams to achieve targets and develop strategies
- Understand customer needs and develop solutions to their requirements
- Achieve the product targets set for each allocated customer
- Control stock levels of customer special items, within the limits agreed
- Respond to all customer enquiries in a professional manner and within the timescale agreed
- Administer all customer orders efficiently and accurately
- Maintain and record accurate and easily accessible information for all allocated customers
- Positively promote the company at every opportunity and to do so
- To follow all company Health, Safety & Environment
- To take part in stock checks, as and when required
Where you'll work
1 Wharf Approach
Aldridge
Walsall
WS9 8BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HIT TRAINING LTD
Training course
Sales executive (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
- Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
- Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
- Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
- Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
- Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
- Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
- Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
- Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
- Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
- Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Training schedule
- Sales Executive Level 4
- On the job training will be given. You will receive support and encouragement from the team
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Creative
- Initiative
- Positive Attitude
- Confident on the phone
About this employer
Durbins is first and foremost a production unit processing and supplying cut aluminium plate and bar across the U.K. Due to this continued investment in technology, tooling and efficiencies, it has resulted in significantly shorter lead times to our customers. Durbin can also offer: - An extensive range of aluminium plate and round bar products - An extensive range of stainless steel long products - Stainless steel bar and cut billets - Machined rings, circles and profiles using our latest investment, our CNC Router. These are produced to a much higher tolerance than conventional cutting methods saving expensive machining time. DMI is part of the Amari Metals Engineering Group (AMEG), which provides us with extensive stock and financial strength.
http://www.durbinmetals.co.uk (opens in new tab)
Company benefits
Telus - our Employee Assistance Programme 25 days holiday a year + bank holidays Training and support Pension after 6 months Part of Amari - future opportunities
After this apprenticeship
Run a successful portfolio showcasing your achievements and demonstrates your capabilities for future opportunities.
Ask a question
The contact for this apprenticeship is:
HIT TRAINING LTD
The reference code for this apprenticeship is VAC1000343826.
Apply now
Closes in 14 days (Friday 10 October 2025 at 11:59pm)
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