Customer Service Administration Apprentice
I Holland Limited
Nottingham (NG10 2GD)
Closes in 19 days (Wednesday 15 October 2025 at 11:59pm)
Posted on 25 September 2025
Contents
Summary
I Holland are looking for a customer service administration apprentice to join their team. If you have a bubbly and upbeat persona and willingness to learn, you will have the opportunity to kickstart your administration career and develop skills, confidence and form lasting work relationships.
- Wage
-
£17,550 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, times to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 20 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Principal duties & responsibilities:
- Providing timely and accurate quotations and supporting information to customers
- Collating all necessary information, drawings and correspondence
- Co-ordinating all activities between agents and customers
- Entering orders accurately onto the computer system and facilitating the supply of customer samples/drawings
- Storing and archiving all information according to procedure
- Providing ongoing support to all customers
- Cover Reception duties as and when required
Key performance indicators in line with core values:
Customer focus: High responsiveness to requests. Sense of ownership.
Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
Compliance with all policies, procedures, and safety rules & regulations.
Where you'll work
Meadow Lane
Long Eaton
Nottingham
NG10 2GD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus.
- You will be assigned an assessor who will set tasks and mark them throughout the course
- You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement
- End point assessments include project presentation, remote portfolio interview and knowledge test
- This apprenticeship is work-based learning. Therefore, most of the time you will be working at the employer’s address
- Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)
- Functional Skills if required
- Please note that the apprenticeship standards require the apprentice to sit for an End Point Assessment. Please refer to the link above for more information.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
About this employer
I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 79 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
After this apprenticeship
CSA Administrator / Account / Despatch / Marketing / Sales.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000343820.
Apply now
Closes in 19 days (Wednesday 15 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.