Receptionist/Customer Support Apprentice
SPICERS AUCTIONEERS LTD
EAST YORKSHIRE (DN14 5TB)
Closes in 16 days (Sunday 12 October 2025 at 11:59pm)
Posted on 25 September 2025
Contents
Summary
Be the first point of contact on our busy reception, greeting visitors, handling calls, and supporting staff. Gain skills in call handling, processes, and teamwork while using the latest technology. Enjoy a supportive environment, great training, and a friendly team where every day is varied and engaging.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
To be discussed at Interview
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working rota to be confirmed at Interview
40 hours a week
- Start date
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Monday 20 October 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Reception work, including meeting and helping visitors, answering phones
- Keeping online systems up to date to transfer paper information to system records.
- Taking payments, cash and card, from buyers.
Where you'll work
THE SALEROOM
DUTCH RIVERSIDE
OLD GOOLE
EAST YORKSHIRE
DN14 5TB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Training will be on our premises on reception. Using a work plan, training guide, on the job and some e-learning.
- Some off site visits to college may be required.
- Tutor will carry out video call information, assessments and guidance.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Applicants must have their own transport or reliable means of travel, as public transport in the area is limited. Fluency in English is also essential for this role.
About this employer
Auctioneers of all manner of items from cars to jewellery. Weekly auctions online and bidders in person. We have been auctioneers for 40 years but in 2021 moved to new premises in Goole by the canal and marina. We offer around 500 lots per week in each auction, may be antiques, washing machines, motorbikes, collectables, furniture, clocks, cameras, clothing. Once sold on auction day, buyers come in to pay and collect, or they may pay online, have items posted or use a courier to collect. Keeping all the records accurately is key. Spicers don’t own anything, we only sell on behalf of ‘vendors’ people who need or want to sell items safely and securely, taking the stress out of selling from their own or someone else’s home.
After this apprenticeship
Progression opportunities may be available for the right candidate, with the potential to move into a full-time role or further apprenticeship training. This will be discussed at interview.
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
Jade Bishop
bishopj@eastridingcollege.ac.uk
01482390781
The reference code for this apprenticeship is VAC1000343768.
Apply now
Closes in 16 days (Sunday 12 October 2025 at 11:59pm)
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