Block Hub Administrator apprentice (Business Administration)

CAXTONS COMMERCIAL LTD

GRAVESEND (DA12 1BG)

Closes in 29 days (Saturday 25 October 2025 at 11:59pm)

Posted on 25 September 2025

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Summary

To provide administrative support to the property managers in managing the company’s portfolio of residential block management sites to a high standard. To help build and maintain a good relationship between Caxtons and its clients, and to act as a bridge between the lessees and the property managers.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Friday, 9 am-5.30 pm with an hour for lunch.

37 hours 30 minutes a week

Start date

Tuesday 25 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

ADMINISTRATIVE  DUTIES Assisting with all aspects of property management, including:

  • Repairs, maintenance and services
  • Telephone liaison with clients, residents and contractors
  • Field calls for property managers and deal with calls where possible
  • Liaise with clients, residents or contractors in reception if the property manager is unavailable
  • Chasing arrears
  • Typing newsletters/minutes/agenda
  • Sending mailers
  • Composing correspondence
  • Keeping records and files up to date
  • Liaise with solicitors on behalf of the property manager where necessary
  • Client statements when necessary
  • Post out previously agreed newsletters, statements, and mail shots on behalf of the property manager.
  • Organise key cutting as and when required
  • Raising works orders on Tramps
  • Raising invoices and credit notes
  • Updating Mojo Residents Portal
  • Undertaking Land Registry searches
  • Dealing with accounts queries and taking payments over the phone
  • General correspondence
  • Audio & copy typing
  • Filing
  • Photocopying
  • Scanning
  • Post
  • Maintain a good working relationship with the assigned property Manager
  • General office administration

Where you'll work

46-50 WINDMILL STREET
GRAVESEND
DA12 1BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MID-KENT COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

5 GCSE's or equivalent include English and maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

N/A.

About this employer

Caxtons provide residential and commercial property management, sales, lettings and acquisitions, valuation, lease advisory, investment and insurance services.

After this apprenticeship

Hopefully the apprentice will go on to have a career in property management.

Ask a question

The contact for this apprenticeship is:

MID-KENT COLLEGE

The reference code for this apprenticeship is VAC1000343720.

Apply now

Closes in 29 days (Saturday 25 October 2025 at 11:59pm)

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