Business Administration Apprentice
Worcestershire County Council
Worcester (WR5 2QT)
Closes in 13 days (Thursday 9 October 2025 at 11:59pm)
Posted on 24 September 2025
Contents
Summary
Worcestershire County Council are offering an apprenticeship opportunity within the Worcestershire Pension Fund and is looking for an enthusiastic person to join our Governance and Engagement team. You will provide a range of administrative/customer care duties, providing high-quality support to a team, service or the public.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday. Flexi-time working between 8.00am - 5:30pm.
35 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role will be crucial to the smooth running of the team/service and will need to be adaptable and flexible to respond quickly and effectively to changing priorities. You will be reliable, enthusiastic and have a passion for delivering great customer service and high-quality business administration. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills along with a positive attitude.
You will undertake a comprehensive range of administrative duties with regard to sensitivity and confidentiality.
This may include:
- Minute taking
- Collating, presenting and disseminating data/info
- Maintaining filing systems
- Organising meetings
- Enquiries coming into the service (signposting where necessary)
- Production of materials
- General financial duties
You will contribute to maintaining effective administrative support services to ensure the service runs smoothly. You will liaise and communicate with a range of internal and external contacts including members of the public and other key partners and stakeholders.
Independence and initiative will be required to react to changing priorities and work circumstances with scope for solving day to day problems. You will use spreadsheets and databases, providing reports and statistics as and when required.
You will maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities as required by the apprenticeship standards.
Knowledge, Skills and Abilities:
It is essential that the post holder has:
- An understanding of administrative duties
- An understanding of providing services within a customer focused environment
- Good ICT skills including knowledge of Microsoft Office. May also include website/social media maintenance
- Ability to plan and organise work to produce a high level of output to quality standards
- Ability to learn to communicate with people at all levels, internally and externally confidently, sensitively and diplomatically
- Ability to deal with tasks with regard to confidentiality
- Strong personal and inter-personal skills and the ability to develop and maintain effective partnership working
Additional information:
It is essential that the post holder has:
- Commitment to equality of opportunity, anti-discriminatory and anti-oppressive practices
- Integrity and respect for confidentiality
- Commitment to the pensions administration business plan and ways of working
*Please note: If you already have a level 3 qualification in a business-related course or higher, then you will be automatically declined as this is considered overqualified.
Where you'll work
Wildwood
Wildwood Drive
Worcester
WR5 2QT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprenticeship learning will be 20% off the job via MS Teams with GLP Training. This means one day a week will be dedicated to your learning.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 - 9 (C - A*))
- Mathematics (grade 4 - 9 (C - A*))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
If you're a care leaver and you meet the minimum essential criteria, you will be guaranteed an interview. Please ensure this is mentioned on your application. This also applies if you have a declared disability as part of the disability confidence scheme, or if you or a family member is part of the Armed Forces community as part of the Armed Forces Covenant. Please note if you already have a level 3 or higher qualification in a related area to this apprenticeship or have significant experience, you will be automatically rejected as this is considered overqualified.
About this employer
Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.
http://www.worcestershire.gov.uk (opens in new tab)
Company benefits
- 26 days paid holiday, plus bank holidays, going up to 31 days after 5 years service. - Local Government Pension Scheme - Professional Learning & Development opportunities - Mylifestyle benefits portal for numerous discounts
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- You will receive a level 3 apprenticeship qualification in Business Administration.
- With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.
Ask a question
The contact for this apprenticeship is:
Worcestershire County Council
Ben Jones
BJones4@worcestershire.gov.uk
The reference code for this apprenticeship is VAC1000343659.
Apply now
Closes in 13 days (Thursday 9 October 2025 at 11:59pm)
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