IT SUPPORT APPRENTICE
THOMPSONS (UK) LIMITED
Surrey (CR9 0DE)
Closes in 28 days (Friday 24 October 2025 at 11:59pm)
Posted on 24 September 2025
Contents
Summary
As an IT Support Apprentice, you’ll gain practical, hands-on experience supporting, maintaining and improving IT systems, while working towards an industry-recognised qualification. You’ll be part of a small team delivering prompt support to colleagues across all departments, from workshop-floor staff to senior management.
- Wage
-
£20,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Hours - 40hrs - mon-thurs 8am - 5:15, on Fri 8am-1pm - from the office.
40 hours a week
- Start date
-
Thursday 30 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities
- Assisting with troubleshooting and resolving IT issues (hardware, software, and network).
- Responding to support requests via our ticketing system and in person.
- Supporting the setup of new user accounts, devices, and equipment.
- Helping maintain and update IT documentation, guides, and asset records
- Assisting with installing, configuring, and testing hardware and software.
- Supporting colleagues in using applications and systems effectively.
- Learning and applying best practices in cybersecurity and data protection.
- Helping ensure smooth operation of manufacturing-related technology (e.g., production PCs, CAD machines, printers)
What we’re looking for
- Enthusiasm for technology and problem-solving.
- Good communication skills and the ability to work well with different teams.
- A logical, methodical approach to troubleshooting.
- Basic IT knowledge (Windows, MS Office, internet) – any extra knowledge is a bonus.
- Willingness to learn and adapt in a busy environment.
- Minimum GCSEs at grade 4/C or above, including maths and English.
- Willingness and ability to travel via either public transport or by car to ensure support is provided for all sites across the country.
What you’ll gain
- A nationally recognised [insert qualification, e.g., Level 3 IT
- Support Technician Apprenticeship.
- Practical experience in a manufacturing IT environment.
- Skills in IT support, customer service, and technical problem-solving.
- Guidance from experienced IT professionals.
Where you'll work
Vulcan Way
New Addington
Croydon
Surrey
CR9 0DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining Level 3 IT qualifications.
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Welcome to the Thompsons Group, the UK’s leading bodybuilder for trucks working in the tipping, construction, waste and environmental services industries. Starting off in East London over 50 years ago, we have built our reputation on an unswerving commitment to quality, excellence and service in everything that we do. Whether in product design, specification, manufacture, finish, delivery, customer relations or after sales support, we strive not only to be the best, but to be better still. Today, we have over 240 highly skilled employees working at our factories in Croydon, Blackburn, Edinburgh and Dover. Their expertise affords us an unrivalled range of products that daily serve the needs of the hundreds of our customers across the UK. Ours is a tough and demanding industry, where close partnerships are essential, and we thank all our customers for their continuing support and confidence in us. Together, we are all Team Thompsons.
After this apprenticeship
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000343657.
Apply now
Closes in 28 days (Friday 24 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.