Business Administrator Apprentice

NICHOLSON HEATING SERVICES LTD

Nelson Industrial Estate (NE23 1WR)

Closes in 21 days (Friday 17 October 2025 at 11:59pm)

Posted on 24 September 2025

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Summary

Help with the day to day running of the office, working as part of a team to give the customer a good experience.

• Wage:

  £14,560 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 8.00am to 4.00pm. Days to be confirmed.

  35 hours a week

• Start date:

  Monday 20 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering incoming telephone inquiries professionally and efficiently
• Making outbound calls to follow up on quotes and orders
• Responding to customer inquiries via email in a timely manner
• Providing accurate information to customers
• Accurately entering customer orders into our electronic system
• Handling customer complaints with empathy and professionalism
• Supporting all aspects of general administration and office duties

Where you'll work

3B Popular Court
Nelson Industrial Estate
NE23 1WR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Initiative
• Attention to detail
• Communication skills
• Creative
• IT skills
• Problem solving skills
• Team Work

About this employer

Founded in 1991, today Nicholson Heating Services is run by two brothers, Ian and John Nicholson, who have vast experience in plumbing and heating of all types, domestic and commercial. We have built our reputation on our knowledge, ability and reliability. We can proudly say we are one of the most trusted heating companies in North East England. We are a family-run business with years of experience working in the heating industry. We provide a professional service and pride ourselves on the high quality of our work.

After this apprenticeship

Possibility of full time employment upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC1000343641.

Apply now

Closes in 21 days (Friday 17 October 2025 at 11:59pm)

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