Apprentice – Level 4 Applications Support Lead

RAVENWARE LIMITED

CREWE (CW4 8DJ)

Closes in 21 days (Friday 24 October 2025 at 11:59pm)

Posted on 3 October 2025

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Summary

As we continue to grow, we’re looking for an enthusiastic Apprentice Applications Support Lead to join our team and develop their skills while playing a key role in supporting our clients and internal teams.

• Wage:

  £14,728.50 a year

  Check minimum wage rates (opens in new tab)

  The pay may be negotiated and may rise after a probation period has been successfully completed.

• Training course: Applications support lead (level 4)
• Hours: Location: Holmes Chapel, 9.00 – 5.30 pm Monday - Friday (Work from home on Wednesdays).

  37 hours 30 minutes a week

• Start date:

  Monday 3 November 2025

• Duration:

  1 year 9 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Apprentice Applications Support Lead will provide first-line and second-line application support for AuditWise, assisting customers, resellers, and internal stakeholders with technical queries, troubleshooting, onboarding and product configuration

Where you'll work

3 THE CLOCKTOWER
MANOR LANE
HOLMES CHAPEL
CREWE
CW4 8DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Applications support lead (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
• implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
• assess the impact on user experience and domain context on the data analysis activity
• communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
• take a ‘customer focused’ approach to service delivery, underpinned by active listening
• adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
• collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
• select and apply the most appropriate data tools to deliver application support outcomes
• use manual or automated test tools
• adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
• apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
• use formal and informal techniques that will demonstrate software and systems are fit for purpose
• use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
• communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
• use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
• implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
• assess the impact on user experience and domain context on the data analysis activity
• communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
• take a ‘customer focused’ approach to service delivery, underpinned by active listening
• adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
• collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
• select and apply the most appropriate data tools to deliver application support outcomes
• use manual or automated test tools
• adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
• apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
• use formal and informal techniques that will demonstrate software and systems are fit for purpose
• use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
• communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/ 9-4)
• Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Enthusiasm for technology, AI
• interest in SaaS applications

About this employer

AuditWise is an AI-driven quality monitoring and speech analytics platform designed for contact centres, BPOs, and compliance-driven industries. We help organisations transform their QA processes, improve compliance, boost employee performance, and deliver better customer experiences.

After this apprenticeship

The role offers long-term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Ivana Mohilova

ivana@velocity-academy.co.uk

The reference code for this apprenticeship is VAC1000343529.

Apply now

Closes in 21 days (Friday 24 October 2025 at 11:59pm)

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