ICT Apprentice

FERIDAX (1957) LTD

Halesowen (B63 2NT)

Closes in 14 days (Friday 10 October 2025 at 11:59pm)

Posted on 24 September 2025

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Summary

Reporting to the IT Manager, a position has been created to provide assistance in the day-to-day maintenance of Feridax’s systems and technology.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
8:45am - 5pm, Monday - Friday

37 hours 30 minutes a week

Start date

Monday 20 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities - with the guidance of the IT Manager:

  • Overseeing and responding to internal IT ticket queries submitted by other members of staff
  • Communicating with external companies to maintain internal systems
  • Maintaining the IT systems
  • Assisting in developing and updating SEO on key brand websites
  • Data analysis and reporting to assist the focus of the marketing department
  • Configuring hardware and software for staff
  • Tracking and controlling IT Assets within the business
  • Assisting in maintaining compliance with technological standards
  • Assisting in maintaining digital security

The ideal candidate will have the following:

  • A basic knowledge of general web technologies, i.e. HTML, SQL, PHP, Liquid etc.
  • Must understand and be able to read code
  • Understanding of the importance of data in business functions
  • Excellent time management
  • Self-motivation
  • Ability to work well in a team and a friendly, patient approach with others
  • Drive to make improvements to current processes harnessing the power of technology
  • Experience with a variety of CMS systems would be highly advantageous, especially Shopify, Magento, WordPress. Prior knowledge or experience of ERP systems would be beneficial to this role

Where you'll work

Feridax (1957) Limited
Park Lane
Halesowen
B63 2NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

If successful, you will complete at least 6-hours off the job training per week. You will attend regular lessons to work towards your Level 3 ICT Apprenticeship.

In addition, you will be allocated with an assessor who will visit you within the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Administrative skills
  • Logical
  • Initiative

About this employer

Established in 1957, Feridax has grown steadily year-by-year, becoming the UK’s largest independent value-added wholesaler and brand marketer into the motorcycle clothing and hard parts markets.

https://www.feridax.com/ (opens in new tab)

Company benefits

Competitive salary + benefits + pension scheme

After this apprenticeship

There is potentially a permanent position available on completion of the apprenticeship, for the successful candidate.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000343513.

Apply now

Closes in 14 days (Friday 10 October 2025 at 11:59pm)

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