Apprentice Business/Reception Administrator
SPRINGFIELD MEDICAL CENTRE
MANCHESTER (M30 8QD)
Closes in 14 days (Tuesday 7 October 2025 at 11:59pm)
Posted on 23 September 2025
Contents
Summary
We are looking to recruit a Business Administrator to join us here at Springfield Medical Practice. We are a busy, friendly GP Practice based in Eccles, Manchester. With a rising population, looking for an enthusiastic member to join our team.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday BETWEEN the hours of 8:00am and 6:30pm
This will be discussed at interview
37 hours a week
- Start date
-
Monday 13 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer Phones, book appointments & deal with all enquiries (refer to appropriate clinical/administrative staff if necessary)
- Take home visit requests, print encounter forms
- Death notification – take full details
- Apply Care Navigation as per practice protocol
- Minor ailment referral
- Book interpreters, check confirmation, and input into appointments (as policy)
- Check GP out trays / send letters
- Filing
- Inform patients of test results (sensitive information)
- Incoming mail, process & distribute appropriately
- Docman letters
- Medical/insurance reports, ensure requests are inputted onto the computer
- Any mandatory training required as part of the role e.g. BLS, Fire Safety, Safeguarding Adults and Children
Where you'll work
384 LIVERPOOL ROAD
ECCLES
MANCHESTER
M30 8QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALFORD CITY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Work place learning (no College)
- 6 hours per week allocation for work to be completed
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Compassionate
Other requirements
Disclosure and Barring Service (DBS) check needs to be SATISFACTORY Must have understanding of Safeguarding and Confidentiality
About this employer
Fast paced, friendly GP Practice based in Eccles. Dealing with a range of different patients who come from a variety of different backgrounds. Busy GP Practice with staff who work closely together.
https://springfield-medical-centre.co.uk/ (opens in new tab)
Company benefits
NHS Pension
After this apprenticeship
- Possibility to stay on full time contract after completion of Business Administration Level 3 Apprenticeship
Ask a question
The contact for this apprenticeship is:
SALFORD CITY COLLEGE
Sheyla
sheyla.halldepau2@salfordcc.ac.uk
01616315555
The reference code for this apprenticeship is VAC1000343485.
Apply now
Closes in 14 days (Tuesday 7 October 2025 at 11:59pm)
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