Patient Navigator Apprentice

NEWPORT PAGNELL HEALTH CENTRE

Buckinghamshire (MK16 8QT)

Closes in 17 days (Friday 10 October 2025 at 11:59pm)

Posted on 23 September 2025

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Summary

Are you passionate about making a real difference in people's lives? Step into the vital role of a Patient Navigator (Customer Service L2 Apprenticeship) - where compassion meets coordination. You'll be the guiding light for patients as they navigate the healthcare system, offering support, clarity and advocacy every step of the way.

• Wage:

  £17,940 a year

  Check minimum wage rates (opens in new tab)

  Annual Salary

• Training course: Customer service practitioner (level 2)
• Hours: Monday - Friday, Exact shifts TBC.

  37 hours 30 minutes a week

• Start date:

  Monday 20 October 2025

• Duration:

  1 year 3 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

If you are a natural problem solver with a heart for helping others, this is your chance to be the bridge between care and comfort. Join us and be the reason someone feels seen, heard, and empowered on their health journey.

Your duties may include but are not limited to:

Main Duties/Key Tasks:

• Greet patients, doctors and visitors at Reception in a polite and friendly manner
• Answer the telephone promptly and courteously
• Make appointments using the computerised appointments system
• Administer the procedure for repeat prescriptions
• Open and sort all Medical Centre post, both internal and external.
• Ensure the smooth running of all surgeries and clinics
• Arrange hospital appointments where relevant e.g. x-rays, out-patients
• Receive patients' specimens ready for pathology laboratory collection
• Deal with general enquiries from patients and visitors in a helpful and efficient manner
• Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly
• Inform patients of computerised test results, in person, on the telephone or by letter
• Support colleagues to maintain an efficient and friendly team atmosphere

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters
• They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers
• They may also have access to information relating to the Practice as a business organisation
• All such information from any source must be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons, in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Where you'll work

Queens Avenue
--
Newport Pagnell
Buckinghamshire
MK16 8QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Training to be provided in relation to a Level 2 Customer Service Practitioner Apprenticeship by Milton Keynes College.

Requirements

Desirable qualifications

GCSE in:

• Maths (grade 9-4)
• English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Patience
• Kindness
• Calm
• Communicative
• Organised
• Flexible
• Confident
• Teamwork
• Adaptive
• Initiative
• Enthusiastic
• Proactive.

Other requirements

This role is subject to a disclosure and baring service check; it will be necessary for a submission for a disclosure to be made to the DB service to check for any previous criminal convictions. Also, you need to be aware that patient confidentially is extremely important. Please also consider how you will be able to travel to work - a driving license is considered an advantage. Please note that if you possess an A Level in Business, BTEC in Business Level 2 or above, you will be overqualified for this position. Candidates must be 18 or over in order to apply for this role.

About this employer

The doctors and staff at Newport Pagnell Medical Centre are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of long-term conditions such as asthma and diabetes and offer a wide variety of other medical services including antenatal, postnatal care, minor surgery, childhood vaccinations and travel clinics.

After this apprenticeship

Opportunities to progress within the organisation and develop a successful career.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000343330.

Apply now

Closes in 17 days (Friday 10 October 2025 at 11:59pm)

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