Customer Service Apprentice

HATHERSHAW OPTICIANS LIMITED

OLDHAM (OL8 1QN)

Closes in 15 days (Friday 24 October 2025)

Posted on 30 September 2025

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Summary

Immediate start for an enthusiastic apprentice to join the team at Hathershaw Opticians soon to be moving into new amazing purpose-built premises close by. We are looking to invest in an apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 3 November 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
  • Accurately inputting and updating patient details in our records system
  • Assisting with general customer service enquiries – both face-to-face and over the phone
  • Supporting colleagues in the clinic and reception area as needed
  • Learning to use optical equipment under supervision and after training
  • Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
  • Managing stock levels – including ordering, receiving deliveries, and restocking shelves
  • Assisting with regular stock checks, expiry date monitoring, and inventory management
  • Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
  • Building and maintaining strong working relationships with patients and other healthcare providers
  • After training, using optical practice software for booking appointments, managing records, and processing orders
  • Learning the basics of frame and lens selection to support the dispensing optician
  • Booking and managing repeat appointments and recall reminders
  • Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
  • Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities

Where you'll work

250 ASHTON ROAD
OLDHAM
OL8 1QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Standard
  • This qualification requires college attendance once per month
  • Additional college attendance may be required for functional skills

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)

Desirable qualifications

GCSE in:

Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Multilingual - not essential

Other requirements

Multilingual (Urdu, Punjabi) - not essential

About this employer

A professional independent practice offering comprehensive eye examination and specialist services Hathershaw Optician have a genuine care for health. Our patients can get the best advice and are able to openly discuss concerns without feeling rushed.

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000343254.

Apply now

Closes in 15 days (Friday 24 October 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.