Admin & Reception apprentice

WATLINGTON MEDICAL CENTRE

KINGS LYNN (PE33 0TU)

Closes in 29 days (Wednesday 22 October 2025 at 11:59pm)

Posted on 22 September 2025

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Summary

No one day will be the same with this apprenticeship, with a lot of opportunities to work within various departments, providing support where needed. This is a chance to gain a recognised qualification while also having experience in the working environment.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Start date

Wednesday 29 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet patients upon arrival, check in as appropriate.
  • Make and manage patient appointments in person and via telephone.
  • Handle patient requests for information, payments, and enquiries regarding test results.
  • Operate the telephone system and clinical systems.
  • Maintain tidiness of reception, waiting area, and consulting rooms.
  • Perform general administrative and clerical duties, including typing, photocopying, filing, scanning, and processing outgoing/incoming post.
  • Process GP referral letters and manage Choose and Book referrals.
  • Assist with subject access requests, private medical report requests, and medical record transfers.

Where you'll work

WATLINGTON MEDICAL CENTRE
ROWAN CLOSE
WATLINGTON
KINGS LYNN
PE33 0TU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STEADFAST TRAINING LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will complete your Level 2 Customer Service Practitioner apprenticeship alongside this role.
The training will be completed in your working environment, with Steadfast Training coming in once a month to deliver some learning, and then giving them some work to complete before your next meeting. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Watlington Medical Centre is a Pharmacy located at Rowan Cl, Watlington, King's Lynn, PE33 0TU. They are a small pharmacy with a close knit team, and lots of opportunity for career progression

After this apprenticeship

  • The apprentice will have a lot of opportunities for progression throughout their career, with it being a growing company in a growth state. 
  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.

Ask a question

The contact for this apprenticeship is:

STEADFAST TRAINING LTD

Jamie Balding

jamie.balding@steadfasttraining.co.uk

01775513050

The reference code for this apprenticeship is VAC1000343226.

Apply now

Closes in 29 days (Wednesday 22 October 2025 at 11:59pm)

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