Business Admin Apprentice
PSD AUTOMOTIVE LIMITED
HULL (HU11 4TY)
Closes in 27 days (Friday 17 October 2025 at 11:59pm)
Posted on 19 September 2025
Contents
Summary
This apprenticeship offers the opportunity to start your career in administration and customer service with PSD Automotive Ltd. As a business administrator apprentice, you’ll develop essential office, customer service, and organisational skills while supporting the day-to-day operations of the business.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8.30am to 5.30pm with 1 hour for lunch.
40 hours a week
- Start date
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Monday 27 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties include:
Customer Service
- Greet customers in a polite and professional manner, both face-to-face and over the phone.
- Assist with booking vehicles in for servicing, MOTs, and repairs.
- Provide updates to customers regarding the progress of their vehicles.
- Handle basic customer enquiries and pass messages to the relevant team member.
Administration
- Support with preparing job cards, invoices, and filing paperwork.
- Maintain accurate customer and vehicle records on the garage system.
- Manage incoming calls, emails, and post.
- Help keep reception and office areas organised and presentable.
Workshop Support
- Assist with scheduling jobs and liaising with mechanics to ensure smooth workflow.
- Support with ordering and tracking parts when required.
General - Learn how a busy garage operates and gain hands-on experience in both customer service and administration.
Where you'll work
WHITEDALE
HULL
HU11 4TY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
You will complete a recognised Business Administration Apprenticeship with Hull College alongside your role, gaining valuable qualifications and workplace experience.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About this employer
PSD Automotive offers a wide range of car and van repair and maintenance servicing to vehicle owners across the Hull area, and we are proud of our excellent reputation, with many customers using us year after year. Our spacious, well-equipped workshop team carry out all the services you would expect, including Class 4 MOTs, servicing, and diagnostics, to mention a few, on most makes and models of cars and vans (up to 3.5t), including electric and hybrid vehicles.
After this apprenticeship
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.
Ask a question
The contact for this apprenticeship is:
HULL COLLEGE
The reference code for this apprenticeship is VAC1000343038.
Apply now
Closes in 27 days (Friday 17 October 2025 at 11:59pm)
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