Steel Sales Administration Apprentice

COOPER & JACKSON (SHEARING) LTD

WEST MIDLANDS (DY5 1TJ)

Closes on Friday 31 October 2025

Posted on 19 September 2025

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Summary

An apprenticeship opportunity is available with Cooper & Jackson Ltd. You will learn about business, and more specifically a steel service centre. This will develop skills in communication, sales, customer service, and account management. Through hands-on training and a qualification, you’ll be able to look after both new and existing customers,

Wage

£17,160 a year

Check minimum wage rates (opens in new tab)

£17,160 - £18,824 Dependent on age

Training course
Business administrator (level 3)
Hours
Monday – Thursday 8.30am – 5pm. Lunch Break - 1 hour each day unpaid. Friday 8.30am – 3pm.

40 hours a week

Start date

Monday 3 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Build, develop and maintain good working relationships internally and externally with existing customers, responding to requests efficiently and courteously.
  • Gathering market and customer data/information.
  • Prospect for new business by contacting potential customers and promoting the benefits of making purchases with Cooper & Jackson, as opposed to other companies.
  • Negotiate terms of an agreement, closing sales and variations in price, delivery and specifications.
  • Liaise with suppliers to check on the progress of existing orders.
  • Check quantities of goods in stock.
  • Provide customers with quotations.
  • Understand and aim to pre-empt the individual needs of each customer.
  • Carry out calls to develop and expand business with existing customers.
  • Carry out proactive sales calls to prospective customers, including cold calling.
  • Process customer orders and follow up on quotes, outstanding orders, etc.
  • Liaise with customers to successfully resolve any potential issues and increase sales revenues as appropriate.
  • Provide high levels of customer service to achieve customer complete satisfaction.
  • Once trained, you will work to exceed KPI’s set and personal sales target.

Where you'll work

PEDMORE ROAD INDUSTRIAL EST
PEDMORE ROAD
BRIERLEY HILL
WEST MIDLANDS
DY5 1TJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Cooper and Jackson is an employee owned steel processing business in the heart of the black country. A specialist in its field it aims to offer a top class service while still delivering consistent quality.

https://cooperandjackson.co.uk/ (opens in new tab)

After this apprenticeship

Gain a permanent position in a steel service centre and become capable of maximising company revenue by managing existing customers accounts, and, opening new. Raising and processing customers’ orders, ensuring all aspects meet the requirements of the customer and the company.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Neil Shakespeare

neil.shakespeare@junipertraining.co.uk

07923219046

The reference code for this apprenticeship is VAC1000343005.

Apply now

Closes on Friday 31 October 2025

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