Apprentice Technical Business Support Officer
Rushcliffe Borough Council
Nottinghamshire (NG13 8GG)
Closes on Friday 31 October 2025
Posted on 19 September 2025
Contents
Summary
We have a great opportunity to join the Streetwise Team in Bingham, providing technical admin support in a busy, friendly environment. We value a “can do” attitude at Rushcliffe. Enjoy great benefits such as discounted leisure memberships, free parking, generous leave, pension scheme, salary sacrifice options, and career development opportunities.
- Wage
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£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
The workplace operates usually from 7am– 3.30pm
Monday– Friday so hours would be within this core time e.g. 7.30– 3.30
Each day is 7.5 hours with a 30 minute unpaid lunch break
37 hours a week
- Start date
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Monday 10 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be dealing with day to day enquiries from members of the public, town parish councils and elected members. You will be assisting in recording and maintaining all data in relation to performance indicators, tipping data and tonnages and vehicle records in relation to servicing schedules and other relevant data as required. Accuracy and record keeping is an essential part of the role as is using various ICT systems. You must be able to self-motivate yourself with an ability to work on your own initiative and prioritise work
· Responding to customers either over the phone or by email
· Recording data on a PC and keeping accurate records
· Keeping the website up to date
Where you'll work
Moorbridge Industrial Estate
Bingham
Nottinghamshire
NG13 8GG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
The workplace is in an office within a depot environment. PPE may be required (will be provided).
About this employer
Rushcliffe BC is a local Authority within Nottinghamshire. We are an award-winning and innovative council with a reputation for delivering high quality value for money services and exceeding our residents’ expectations. We employee over 300 employees across 3 main sites- West Bridgford, Bingham and London Road, Nottingham. We employ a range of roles from admin, finance, ICT, customer service, environmental health officers, planning officers, refuse, hgv drivers, grounds maintenance and street cleansers.
https://www.rushcliffe.gov.uk/ (opens in new tab)
Company benefits
26 days annual leave per leave plus bank holidays plus 1 concessionary day
After this apprenticeship
- To a permanent role as Technical Business Support Administrator
- Progression to other roles within the council
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC1000342990.
Apply now
Closes on Friday 31 October 2025
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