Sales Admin Support Apprentice

PYRAMID POSTERS LTD

LEICESTER (LE8 6HP)

Closes on Friday 24 October 2025

Posted on 19 September 2025

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Contents

Summary

The Sales Admin Support Apprentice will be a critical link in the sales and operational process, requiring a detail-oriented approach, strong communication skills and the ability to manage multiple tasks effectively to ensure customer satisfaction.

Wage

£16,575 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 9am- 5.30pm 1 hour lunch break (unpaid)

37 hours 30 minutes a week

Start date

Wednesday 29 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Order Processing and Data Management

  • Enter customer orders onto the in-house order management system accurately and efficiently to minimise errors
  • Enter a range of customer orders received via various different methods such as direct via email, email via account manager, FTP, website or phone
  • Use the in-house ticketing system to prioritise and manage aspects of order entry
  • Update and maintain customer data, ensuring accuracy of information
  • Handle customer service queries end-to-end from customer initial contact, ensuring that appropriate actions are completed with satisfactory resolutions
  • Raise customer credits in accordance with company guidelines, investigating issues as appropriate and compile information for the business on the nature and reasons for the credits
  • Liaise with relevant internal departments to prevent recurring issues and raise staff awareness
  • Raise replacement customer orders as required for lost/damaged goods
  • Respond to customer requests for information and provide the necessary data to support their sales activities, such as barcode information on product images

Customer Communication

  • Inform customers about issues related to terms and conditions, minimum order values, out of stocks and other account based issues which restrict efficient processing of orders
  • Handle all emails and phone calls in a polite and professional manner, in line with the company’s expected communication standards
  • Communicate customer feedback to relevant staff, highlighting any potential areas of concern from customers

Team Collaboration and Office Support

  • Maintain effective communication to ensure that all departments and key personnel are updated on order needs, queries and issues
  • Follow and enforce procedures set out by the company regarding operations and customer- specific needs
  • Ensure process maps and customer files are kept up to date and comply with company policy
  • Provide support to colleagues and external sales staff as directed by your line manager
  • Answer the main sales direct telephone line in a prompt and polite manner
  • Provide cover and support during absences for key office duties like outgoing mail and reception

General

  • Liaise and participate with all other teams to build effective working relationships and ensure that business objectives are met, whilst adhering to all relevant company policies and procedures
  • Undertake other ad-hoc work as required by managers within the business

Position Overview:

The Sales Admin Support Apprentice will be a critical link in the sales and operational process, requiring a detail-oriented approach, strong communication skills and the ability to manage multiple tasks effectively to ensure customer satisfaction.

Where you'll work

UNIT A
BRUCE WAY
WHETSTONE
LEICESTER
LE8 6HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Number skills
  • Team working
  • Accuracy and efficiency
  • Time management

About this employer

Pyramid International is your trusted partner in officially licensed merchandise. With over three decades of experience and long-standing partnerships with global giants like Disney, Warner Bros., and Netflix, delivering standout products that fans love and retailers rely on.

After this apprenticeship

  • Opportunity to transition into a permanent, long term role subject to availability
     

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC1000342977.

Apply now

Closes on Friday 24 October 2025

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