Customer Care Advisor Apprenticeship
Voo Veterinary Group
Cobham, Surbiton, Woking
Closes on Saturday 1 November 2025
Posted on 19 September 2025
Contents
Summary
This apprenticeship will develop your skills dealing with clients face-to-face, on the phone and via written communication. You will gain practical skills and experience working the role full-time and earning a wage alongside your studies. You can further develop your skills and career in the future to set up your pathway in client relations.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The Apprenticeship Minimum Wage of £7.55 for the first 12 months followed by the National Minimum Wage (if you are aged 19 or over on the start date of the apprenticeship).
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday with a 1:3 Saturday rotation.
You will work between 30-40 hours / week.
Times may vary depending on the role. However, on average, there are early shifts of 8:30-5:15 and late shifts of 10:15-7:00pm, with Saturdays being 9-5:00.
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 2 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will work alongside the team as front of house, offering support to our clients, managing the diary and organisation of day-to-day tasks to include stock control and paperwork.
You will be responsible for answering the phones, managing the emails and diary management system. Booking appointments, taking payments, managing stock control and cleaning. There is also some level of basic handling skills of pets.
As you develop, you will gain skills with:
- Insurance and client accounts
- Phone calls
- Emails
- Booking appointments
- Taking payments
- Stock control
- Cleaning
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- 26 Copse Road, Cobham, KT112TW
- Surbiton Hospital, 30 Claremont Road, Surbiton, KT6 4RF
- 8 Marshall Parade, Coldharbour Road, Woking, GU22 8SW
- The Old Saddlery, High Street, Ripley, Woking, GU23 6AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE COLLEGE OF ANIMAL WELFARE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
With this role, you will gain a level 2 apprenticeship in customer service and can go on to develop into a level 3 advanced customer service apprenticeship or management/leadership roles in the future.
The qualification is work-based only and does not require you to attend a college. You must work 6 hours a day off the job learning which will be from work and count towards your qualification.
Tuition will be provided online, and you will have an online personal tutor.
Requirements
Essential qualifications
GCSE in:
- English Language (grade A*-C or 9-4)
- Mathematics (grade A*-C or 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Patience
- Team Player
- Good Initiative
Other requirements
In Veterinary, you can get a lot of mixed emotions from staff and clients due to the nature of the role. You are going to see the good but also the bad times of pet ownership, and you must be able to handle the more challenging, upsetting circumstances which pet ownership can bring. You may get upset clients, will have to be comfortable around explaining costs and taking payments and have good skills to defuse upset clients and work with your team to give the clients the best experience possible.
About this employer
We are a family, independent practice of 8 clinics and ever growing. We strive for the highest standard of care to both our patients and clients.
After this apprenticeship
Future abilities to develop in the company within the Customer Teams and take further education to advance their skills sets and long-term career paths.
Ask a question
The contact for this apprenticeship is:
THE COLLEGE OF ANIMAL WELFARE LIMITED
Justin Groves
jgroves@caw.ac.uk
01480 422060
The reference code for this apprenticeship is VAC1000342922.
Apply now
Closes on Saturday 1 November 2025
Sign in with your GOV.UK One Login to apply.