Business Administration Apprentice

Eastleigh Borough Council

Hampshire (SO50 9YN)

Closes in 11 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 18 September 2025

Print

Contents

Summary

This role involves handling customer and councillor correspondence by post, email or webform. You'll administer and coordinate enquiries following procedures, keeping the customer/councillor informed. This role is office-based and you will greet customers at reception. You'll support the administration team with post/print room duties.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

National Minimum Wage for Apprentices is £3.50 p/h. This applies to 16–18-year-old apprentices and 19+ in year one. For other apprentices, the NMW appropriate to age applies. The wage for apprentices applies to time spent on the job plus training.

Training course
Business administrator (level 3)
Hours
Monday- Thursday 08:30- 17:00 Friday 08:30- 16:30

37 hours a week

Start date

Monday 6 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Use computer-based information systems for managing customer enquiries therefore proven IT skills and the ability to learn new systems quickly is essential
  • Attention to detail and achieving high standards of work, together with good listening and communication skills, are also a must
  • This is a busy working environment so you will need to be resilient, adaptable and enjoy sharing your skills with our great team

Where you'll work

Eastleigh House
Upper Market Street
Eastleigh
Hampshire
SO50 9YN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH HAMPSHIRE COLLEGE GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will undertake the Level 3 Business Administrator apprenticeship training at South Hampshire College Group
  • The delivery for the apprenticeship will be in the workplace/via Teams with Professional Coaches
  • Apprentices are supported with work-based assignments and create a portfolio of evidence for an End Point Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

You will need to be organised with good IT skills and flexible to respond to changing work priorities. You will be able to manage your own time and balance your studies with a pressurised job.

About this employer

Eastleigh Borough Council is a progressive local authority which employs around 500 staff. The borough is divided into five local areas: - Bishopstoke, Fair Oak and Horton Heath - Bursledon, Hamble-le-Rice and Hound - Chandlers Ford and Hiltingbury - Eastleigh - Hedge End, West End and Botley As a council, we are proud of our record of delivering excellent services, that improve the lives of our residents and support the communities that make up Eastleigh Borough. Our success in doing so was recently recognised when we were named Council of Year 2022 by the Association for Public Service Excellence (APSE)

http://www.eastleigh.gov.uk (opens in new tab)

After this apprenticeship

  • If a vacancy is available at the end of the apprentice’s fixed term contract, they will be able to apply for this

Ask a question

The contact for this apprenticeship is:

SOUTH HAMPSHIRE COLLEGE GROUP

The reference code for this apprenticeship is VAC1000342869.

Apply now

Closes in 11 days (Tuesday 30 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.