Apprentice Compliance Assistant

QUORUM FLEET SOLUTIONS LTD

Durham (DH7 8XL)

Closes in 13 days (Thursday 2 October 2025 at 11:59pm)

Posted on 18 September 2025

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Summary

Q Finance are seeking a proactive Compliance Assistant to support our Head of Compliance in ensuring that our business and appointed representatives meet all regulatory obligations. This is a fantastic opportunity for someone who is keen to develop a career in compliance within the motor trade and financial services sector.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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• Competitive salary and benefits package.

Training course
Financial services administrator (level 3)
Hours
Monday to Friday between 9am to 5pm.

37 hours 30 minutes a week

Start date

Monday 13 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist the Head of Compliance in managing all FCA-related queries from internal teams and external motor dealers.
  • Support dealers with applications and queries regarding FCA permissions.
  • Monitor day-to-day compliance across the organisation and escalate issues where appropriate.
  • Assist with the logging, investigation, and resolution of customer complaints in line with FCA guidelines.
  • Maintain accurate records of compliance activities, audits, and reports.
  • Help ensure policies, procedures, and documentation remain up to date and fit for purpose.
  • Contribute to staff training initiatives and the promotion of a strong compliance culture.

Where you'll work

Alexander House, 6 Whitfield Court
St. Johns Road, Meadowfield Industrial Estate
Durham
DH7 8XL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLS NORTH EAST LIMITED

Training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Training schedule

You will attend either face to face or online 1 day per week with our Training Provider, /skills North East.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 4/C or higher)
  • Mathematics (grade Grade 4/C or higher)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

• Proactive and willing to learn. • Professional and approachable manner. • Strong problem-solving skills and a collaborative mindset.

About this employer

Quorum Fleet Solutions Ltd (Q-Finance) is a dynamic and growing motor finance brokerage, providing tailored funding solutions for dealerships and customers across the UK. We are committed to maintaining the highest standards of regulatory compliance and customer care in line with FCA requirements.

https://www.q-finance.co.uk/ (opens in new tab)

After this apprenticeship

Progression within the company.

Ask a question

The contact for this apprenticeship is:

SKILLS NORTH EAST LIMITED

Dawn Fish

dawn@sne.org.uk

0191 250 4590

The reference code for this apprenticeship is VAC1000342867.

Apply now

Closes in 13 days (Thursday 2 October 2025 at 11:59pm)

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