ICT Support Apprentice

PARTNERSHIP EDUCATION LTD

BEDFORD, Bedfordshire, Luton, Milton Keynes

Closes in 20 days (Thursday 9 October 2025 at 11:59pm)

Posted on 18 September 2025

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Summary

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Wage: £14k - £20k p/a

Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm). Shifts TBC/

37 hours 30 minutes a week

Start date

Thursday 16 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite.

Responsibilities:

  • Respond to helpdesk requests remotely.
  • Taking help desk calls; logging and tracking calls.
  • Hardware and software repairs in a workshop facility. 
  • Installation of hardware and software.
  • Carry out network documentation and reporting.
  • Assisting with sourcing spare parts and replacement equipment.
  • Assisting the technical team with maintenance tasks and installs.

What we are looking for:

Desirable skills:

  • Experience in hardware repair and troubleshooting.
  • Experience with Microsoft Windows and Microsoft Office products.

Personal qualities:

  • Well organised and self-motivated with a good telephone manner
  • Able to work independently in the field.
  • Reliable, enthusiastic and able to work effectively in a team.
  • Ability to prioritise workload and deliver solutions to meet. customer SLA’s.
  • Strong customer-facing skills, with an awareness of varying client technical skills.
  • Attention to detail and accurate record keeping.
  • Comfortable around young people in the education environment.

 

Essential:

  • Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites.
  • There will be a program of working with other team members in the field providing technician days and completing installations

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • INNOVATION CENTRE, UNIVERSITY WAY, CRANFIELD, BEDFORD, MK43 0BT
  • Riddy Lane, Luton, Bedfordshire, LU3 2AH
  • Gipsy Lane, Luton, LU1 3GF
  • The Buckingham School, Milton Keynes, MK18 1AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
  • Your training will include gaining a Level 3 ICT qualification
  • Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Positive attitude
  • Motivated
  • Passion for ICT
  • Hardware and software
  • Troubleshooting

About this employer

We pride ourselves on our integrity and embody the education sector ethos and spirit, which is to understand we are all part of a larger supply chain, paid for by taxes, for the benefit of educating young people.

After this apprenticeship

  • Career progression opportunities
  • Possibility to secure a full-time position after successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

Hello@justit.co.uk

The reference code for this apprenticeship is VAC1000342800.

Apply now

Closes in 20 days (Thursday 9 October 2025 at 11:59pm)

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