Apprentice Office Assistant

Thorpe & Co Ltd

Filey (YO14 9HY)

Closes on Friday 24 October 2025

Posted on 19 September 2025

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Summary

Thorpe & Co Solicitors are looking to appoint a new person to join their team to assist in the smooth running of the company by providing a range of support services within the general office function.

• Wage:

  £13,741 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm

  35 hours a week

• Start date:

  Monday 3 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Act as telephonist/receptionist 
• Greet clients and show them to the waiting area
• Undertake photocopying and scanning tasks
• Provide additional typing and administrative support across the company as and when required
• Prepare post for dispatch
• Take special deliveries to the Post Office
• Deliver messages and correspondence to local addresses
• Ensure consumables are always available throughout the office.
• Provide refreshments when asked to do so
• Store and retrieve archived files
• To collect and process documents and files to be confidentially shredded
• To carry out such further tasks and overtime work as may be reasonably required from time to time at such offices of the company as may be required from time to time
• To ensure the confidentiality of all the company’s and client’s documantation and information
• To be aware of and bound by the specific company policies on e-commerce and data protection

Where you'll work

12 Belle Vue Street
Filey
YO14 9HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CRAVEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• It will involve a combination of on and off the job training in the workplace
• You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online workshops via Teams meetings
• After a minimum of 12 months  you will be entered to undertake an End Point Assessment, to complete your Apprenticeship

The End Point Assessment will comprise of:

• Submission of an Apprenticeship Showcase of evidence
• A Practical Observation and
• A professional discussion about your role in the workplace with the end point assessor
• More information on course content and assessment methods will be discussed at interview
• Functional Skills English and maths if required

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 / C or above)
• Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

About this employer

Thorpe & Co is a local and friendly solicitors firm with offices in Scarborough, Filey and Whitby serving the communities on the North Yorkshire coast. We offer a client focused approach whatever your legal issue. You can be assured of a great service from our team. We have been accredited with Lexcel Practice Management award following an independent audit by the Law Society. This standard is only awarded to solicitors who can demonstrate the highest management and customer care standards.

https://www.thorpeandco.com/index.php/about-us/about/ (opens in new tab)

After this apprenticeship

• Progression at work gaining additional /alternative responsibilities and potentially moving onto a Level 3 programme through work

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Phil Armitt

parmitt@craven-college.ac.uk

01723588072

The reference code for this apprenticeship is VAC1000342774.

Apply now

Closes on Friday 24 October 2025

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