Customer Service Advisor Apprentice

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Guildford (GU1 4EH)

Closes in 16 days (Sunday 5 October 2025 at 11:59pm)

Posted on 18 September 2025

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Summary

For our Customer Service Advisor Apprenticeship, we are looking for a friendly and enthusiastic person who will provide exceptional service for our customers and work as part of our Optics team. Based at our Guildford store, you will be supporting the Specsavers store director and managers, optometrists and dispensing opticians.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Working hours are during store opening times and may include alternate weekend work. With a 45-minute lunch per day. Store opening times are: 8.30am to 7.00pm, Monday to Saturdays. 9.00am to 5.00pm, Sundays. 37.5 hours spread over four days per week

37 hours 30 minutes a week

Start date

Monday 13 October 2025

Duration

1 year 2 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet customers in store
  • Book appointments using our online tools
  • Ensure accurate information is taken
  • Learn about how to deliver a seamless customer journey
  • Perform pre-examination checks for patients
  • Discuss best frame styles
  • Discuss lens options and make recommendations based on optometrist advice
  • Learn how to ‘dispense’ spectacles taking accurate facial and frame measurements
  • Take payments on tills
  • Fit spectacles, ensure vision is correct and customer leaves happy
  • Perform repairs to spectacles
  • Do basic problem solving with visual or fitting issues
  • Learn about contact lenses, administration for Direct Debits
  • Assist with the hearing part of the business making basic repairs

Where you'll work

23 Friary Street
Guildford
GU1 4EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WAVERLEY BOROUGH COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Training can be delivered remotely or at the workplace every four weeks.

Requirements

Essential qualifications

GCSE in:

English & maths (grade A-C or 4-9 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. Each Specsavers store is joint owned and run by its own local directors, who are supported by key specialists in our support offices. Wherever in the world we operate, we’re passionate about giving back and working with our local communities. Whether that’s through charity partnerships, fundraising or providing employment opportunities for local people.

https://www.specsavers.co.uk/stores/guildford (opens in new tab)

Company benefits

Gym membership after completion of probation period.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

At the end of the apprenticeship, the successful apprentice may be considered for a full-time position. 

Ask a question

The contact for this apprenticeship is:

WAVERLEY BOROUGH COUNCIL

Richard Pepper

richard.pepper@wts.org.uk

The reference code for this apprenticeship is VAC1000342743.

Apply now

Closes in 16 days (Sunday 5 October 2025 at 11:59pm)

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