I.T. Apprentice

THE BLACKBURN ROVERS FOOTBALL AND ATHLETIC LIMITED

Blackburn (BB2 4JF)

Closes in 28 days (Friday 17 October 2025 at 11:59pm)

Posted on 18 September 2025

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Summary

We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
35hrs – when not in college, based required at Ewood. Works Match Day Rota with Time off in Lieu

35 hours a week

Start date

Monday 20 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

I.T. Apprentice is role to provide first line support to the business over the phone or in person or via remote software, they are responsible for building PC’s and Laptops. To learn and assist the fellow department members in their roles when required. Working in a small team, they will gain hands on experience with many solutions and network systems that operate in a football stadium that will be valuable learning experience for them. 

 Duties and Responsibilities:

  • To provide 1st line technical support to all departments within the organisation 
  • To be the first point of contact for support calls to the 2188 number 
  • To log all support calls on the Fault logging system 
  • To manage the inventory system and make sure the program is kept up to date
  • To setup/configure I.T equipment 
  • To provide technical support to the company’s mobile telephones 
  • To provide match day technical support as per the I.T department Rota (optional) 
  • To provide match day on call assistance as required (optional) 
  • To ensure all relevant equipment/systems are functioning prior to home matches 
  • To liaise with outside suppliers / support contactors as required 
  • To manage stock levels and keep a record of equipment with stock checks 
  • Learn IT systems as they gain experience to assist the dept in its day-to-day operations

Where you'll work

Ewood Park
Blackburn
BB2 4JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Desirable experience with the following: PC building & the parts of a PC. Operating system installation. Apple IOS on Mac’s. Microsoft 365 account management. Mobile Phone OS – Apple & Android. Windows server (desirable). Active Directory & Group Policy (desirable). Printer fault fixing. Windows 11. Office 365 applications (Word, Excel, Outlook). Networking basics. Remote access software. Skill required: Strong interpersonal skills with the ability to communicate effectively both orally and in writing. To have a pleasant and approachable demeanour. At times, the ability to work with the minimum of supervision. The ability to work as part of a team, demonstrating a willingness and ability to perform all functions required of team members. Highly organised with the ability to prioritise. A creative thinker with the ability to see new opportunities. A willingness to undertake further training and professional development. A confident and conscientious approach to work. Be able to document procedures. Be able to adapt and learn effectively. Be able to diagnose and fix faults with I.T equipment. To be able to follow instructions and perform checks of systems. Ability to articulate and log faults on the Helpdesk software.

About this employer

Blackburn Rovers Football Club, officially The Blackburn Rovers Football and Athletic Limited, is a historic football club based in Blackburn, Lancashire. Founded in 1875, it is one of the founding members of the Football League and currently competes in the EFL Championship. The club operates from Ewood Park and is known for its strong community focus, youth development, and commitment to equality and safeguarding in the workplace.

After this apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Ivana Mohilova

ivana@velocity-academy.co.uk

The reference code for this apprenticeship is VAC1000342679.

Apply now

Closes in 28 days (Friday 17 October 2025 at 11:59pm)

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