Support Technician Apprentice
AAG I.T. SERVICES LTD
BARLBOROUGH (S43 4FD)
Closes in 29 days (Thursday 16 October 2025 at 11:59pm)
Posted on 17 September 2025
Contents
Summary
Kickstart your tech career with AAG! We’re looking for a motivated apprentice to join our team and gain hands-on experience while working towards a Level 3 qualification. If you're passionate about technology and eager to learn, this is your opportunity to grow in a supportive and forward-thinking environment.
- Wage
-
£15,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.30am - 6.00pm
37 hours 30 minutes a week
- Start date
-
Friday 17 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting with password resets, hardware setup, antivirus configuration, and endpoint protection installation
- Supporting the rollout of multi-factor authentication and group policy settings
- Logging support requests accurately using Autotask and escalating issues as needed
- Communicating with users via phone, email, messaging, and video calls
- Using internal documentation to troubleshoot and support senior technicians
- Configuring and testing desktops, peripherals, routers, and software like Microsoft Office
- Building foundational knowledge in networking, cloud services (e.g. Microsoft 365), and tools like TeamViewer
- Learning basic scripting over time
Where you'll work
UNIT 3
HAZEL COURT
MIDLAND WAY
BARLBOROUGH
S43 4FD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- English (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
About this employer
With a strong focus on innovation and customer service, AAG works across a wide range of sectors, delivering tailored solutions that make a real impact. Our team is passionate about solving problems, building relationships, and driving success for our clients. Why Choose AAG for Your Apprenticeship? Supportive Environment: Apprentices are valued team members, receiving mentoring and guidance from experienced professionals. Real Career Progression: Many of our apprentices have gone on to secure permanent roles and progress into senior positions. Hands-On Experience: You’ll work on real projects, gaining practical skills that set you up for a successful career. Inclusive Culture: We foster a collaborative and inclusive workplace where everyone is encouraged to grow and contribute. Whether you're starting out or switching careers, an apprenticeship with AAG offers a solid foundation and exciting opportunities in the tech sector.
https://aag-it.com/ (opens in new tab)
Company benefits
25 days annual leave plus bank holidays & Pension scheme.
After this apprenticeship
- Great internal progression opportunities following the apprenticeship
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
07956914838
The reference code for this apprenticeship is VAC1000342649.
Apply now
Closes in 29 days (Thursday 16 October 2025 at 11:59pm)
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